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Is there a legacy form? How will it change?
Is there a service standard associated to the service? Should there be?
Is there a need for data digitization to provide continuity for a digital service?
Is there a cost recovery component to the service?
Are there legislation changes required or looming that may effect how this service is delivered?
Are there regulations changes required or looming that may affect how this service is delivered?
Will there be significant changes to how the service is delivered or administered?
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Are there features of your legacy form that could change due to a shift to a digital platform? Can a dropdown be used to present options instead of asking for free form text? Sometime that move to a digital form enables capabilities that will make the task of completing a submission simpler, and repeatable.
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