Web Technical Support / Soutien Technique Web (TC) <WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca>

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

DL OTT DBA Group <DLOTTDBAGroup@tc.gc.ca>

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

Data Management - AFCH <DataManagement-AFCH@tc.gc.ca>

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

DL OTT Information Management ACE <DLOTTInformationManagementACE@tc.gc.ca>

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

TC Cloud / Infonuagique (TC) <TC.Cloud-Infonuagique.TC@tc.gc.ca>

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

DL OTT Citrix Admins <DLOTTCitrixAdminss@tc.gc.ca>

We have several apps delivered Citrix, including: MSIS, MEMS and MIB

ACCESS CNTL - AFCDA <AccessControl@tc.gc.ca>

For all things Active Directory, and maybe more.

Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

• User Licenses

• New Environments

• The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

Service Desk NCR / Bureau de service RCN (TC) <TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca>

• Request for password changes (generic, service, etc.).
  2nd level escalation for emergencies: Dalrymple, Paul paul.dalrymple@tc.gc.ca

• IT Equipment
  2nd level escalation for emergencies: McWaters, Adam adam.mcwaters@tc.gc.ca

• MS-Teams issues
  2nd level escalation for emergencies: Ponton, Pierre-Louis pierre-louis.ponton@tc.gc.ca

Microsoft Premier Support for external MS Support

Contact Martin Hubert (Unlicensed) and Walter Hoban.

Support Requests - TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.