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Are there features of your legacy form that could change due to a shift to a digital platform? Can a dropdown drop-down be used to present options instead of asking for free form text? Sometime that move to a digital form enables capabilities that will make the task of completing a submission simpler, and repeatable.
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Does this service rely on data that resides in a non-digital format (paper)? Do applicants need to reference previous submissions that were completed in ink on a paper form? In cases like these digitization of legacy data would be required before a service could move to a digital submission process.
Case #6 - Changes to Canada.ca service pages
Does the service have a Canada.ca service page? How will the pages content need to change?