Content Comparison

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1. For each external user type of the service, describe the steps they follow in

   1. service submission

   2. service followup

   3. service fulfillment

   4. what artifact is expected at each step? (receipt, confirmation, notification)

2. For each internal user type describe the steps that they follow in

   1. service submission receipt

   2. service submission processing

   3. service fulfillment

   4. what artifact must be generated at each step? (receipt, confirmation, notification)

      1. will the artifacts be automated or manual?

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