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Stakeholder readiness is a thorough look at your existing service to identify issues your stakeholders have currently and how their experience will change with the move to digital service delivery. The stakeholder readiness workbook will guide you through the process.

What

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is stakeholder readiness?

1. For each external user type of the service, describe the steps they follow in

   1. service submission

   2. service followup

   3. service fulfillment

   4. what artifact is expected at each step? (receipt, confirmation, notification)

2. For each internal user type describe the steps that they follow in

   1. service submission receipt

   2. service submission processing

   3. service fulfillment

   4. what artifact must be generated at each step? (receipt, confirmation, notification)

      1. will the artifacts be automated or manual?

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