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Having trouble answering these questions? It will be necessary to perform some research to gain insights into your community of users. Guide to If you are unfamiliar with how to perform research here is a helpful guide: https://www.ontario.ca/page/user-research-guide
Stakeholder readiness workbook
Use the stakeholder readiness workbook to capture your preliminary thoughts regarding who the stakeholders are and what issues they care about.
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Net positive vs net negative - An external stakeholders workflow may change based on service digitization. Will that change be a net positive change or a net negative change? Net positive change occurs when a users workflow is simplified or improved. A net negative change occurs when a users workflow is made more difficult or complex.
Case #2 - Need for training - Changing a users workflow may require that users are trained to use that new system to ensure the user can learn the new steps and be effective.
Case #3 -