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What types of issues might business readiness uncover?
Managing legislation Business goals
What is the business trying to achieve by moving to a digital service? For example business goals might be to increase the speed for processing a service request, or to use fewer resources to process a service request. Typically a business goal can be translated into some form of measurable metric, to establish a baseline for the current service and to help determine if the business goals were achieved when evaluating whether the project was successful once the service is released.
Legislation changes
What is meant by a legislation change? Well for An example is if a service governed by legislation requires an applicant of the service to make a declaration that needs to be signed and witnessed by an administer of oaths, then in order to replace the current form with a digital form the legislation must change to eliminate the witnessing of the declaration. Until the this legislation changes this service cannot move to a digital solution. Legislation changes can be a lengthy process, requiring minister level involvement and intense legal scrutiny. If a service does require legislation changes, always account for extra time.
Regulations changes
What is a regulation change? An example of a regulation change might be if Transport Canada starts accepting inspection reports from a third party organization. This change to regulations may provide additional option for an applicant.
Changing service standards
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