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Access the business readiness workbook here…
What
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affects business readiness
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?
Business goals
What is the business trying to achieve by moving to a digital service? For example business goals might be to increase the speed for processing a service request, or to use fewer resources to process a service request. Typically a business goal can be translated into some form of measurable metric, to establish a baseline for the current service and to help determine if the business goals were achieved when evaluating whether the project was successful once the service is released.
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