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Managing legislation changes
If the current What is meant by a legislation change? Well for example if a service governed by legislation requires an applicant of the service to make a declaration that needs to be signed and witnessed by an administer of oaths, then in order to replace the current form with a digital form the legislation must change to eliminate the witnessing of the declaration. Until the legislation changes this service cannot move to a digital solution. Legislation changes can be a lengthy process, requiring minister level involvement and intense legal scrutiny. If a service does require legislation changes, always account for extra time.
Changing service standards
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