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Formal review is used to showcase a service to the stakeholders. Stakeholders are given the opportunity to make suggestions, and comments about the service.
Accessibility evaluation
All services at Transport Canada must comply with WCAG 2.0 standards at AA compliance level. Services that cannot meet this minimum compliance level require sign-off (at what level) and have a compliance plan in place so that a schedule is available to indicate when full compliance will occur.
Change management plan
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Usability evaluation
Usability testing can help to identify whether the service has no glaring issues in navigation or usage.