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Good To Know
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How-To and Fixes
<Sub-sections should describe how to address known support request, including any scripts, instructions / steps, etc… >Most asked questions: how/what should I do when user requested Galro online access?
New users, can request an “activation-key” directly from the Web by providing name and address information. The request is sent to CCARCS-E as a BF entry (client server system) where an Administrator reviews it. If there is a client match (existing client with same name and address) the client’s activation key is mailed to the client’s address. If there is no client match, a new client is created, and a new “activation-key” is assigned. The “activation-key” is then sent to the client’s address.
The request is stored in the CCARCS-E database as a BF entry. The entry is assigned to the appropriate region based on province.
The administrator reviews the request
The administrator searches the CCARCS-E database to see if a client with the same name/address already exists in the database
If a client already exists, a client letter is generated and mailed to the client
If there is not existing client found the Administrator:
Creates a new client in CCARCS-E database and an activation key is generated
The administrator generates the letter and mails it to the client
The administrator closes the BF entry
References
RDIMS-#4672886-v2-GALRO_PHASE_I_CONSOLIDATED_ANALYSIS
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