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Contact | What they do | |
|---|---|---|
| 1 | Web Technical Support / Soutien Technique Web (TC) <WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca> (formerly the Web Monitoring Group, DL OTT Web Monitor Group) | Keepers of the formal environments, ACC and Prod. They do releases and configuration changes in ACC and Prod. We can't typically access those servers. |
| 2 | DL OTT DBA Group <DLOTTDBAGroup@tc.gc.ca> | These are the database administrators. Have any issues or questions re: databases? Reach out. |
| 3 | Data Management - AFCH <DataManagement-AFCH@tc.gc.ca> | These are the data modelers. If you're looking to change your database model, it must be approved by them. |
| 4 | DL OTT Information Management ACE <DLOTTInformationManagementACE@tc.gc.ca> | Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients. |
| 5 | TC Cloud / Infonuagique (TC) <TC.Cloud-Infonuagique.TC@tc.gc.ca> | This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD. |
| 6 | DL OTT Citrix Admins <DLOTTCitrixAdminss@tc.gc.ca> | We have several apps delivered Citrix, including: MSIS, MEMS and MIB |
| 7 | ACCESS CNTL - AFCDA <AccessControl@tc.gc.ca> | For all things Active Directory, and maybe more. |
| 8 | Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca |
Dynamics
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| 9 | Service Desk NCR / Bureau de service RCN (TC) <TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca> |
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| 10 | Microsoft Premier Support for external MS Support | Contact Martin Hubert (Unlicensed) and Walter Hoban. |
| 11 | TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms | TC’s keepers of DevOps. |
| 12 | Exchange 365 Servers - Shared Services |
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| 13 | Shared Services Canada (SSC) Liaison Office | Contact this inbox to escalate tickets that are waiting on action from SSC. DSD SSC Liaison Office / Bureau de liaison SPC DGSN DSDSSCLiaisonOffice-BureauDeLiaisonSPCDGSN@tc.gc.ca |
AFCC Distribution Lists
E-mail Address | Description | |
|---|---|---|
| 1 | DL OTT AFCCB (ALL) <DLOTTAMSBCAllStaff@tc.gc.ca> | Distribution list to email entire DSD Marine team. |
| 2 | DL OTT AFCCB STAFF DLOTTAMSBCStaff@tc.gc.ca | Distribution list to email casual, term and indeterminate members of DSD Marine team. |
| 3 | DL OTT AFCCB Team Leads <DLOTTAFCCBTeamLeads@tc.gc.ca> | Distribution list to email DSD Marine team leaders and manager. |
| 4 | DL OTT AFCCB Scrum Masters <DLOTTAFCCBScrumMasters@tc.gc.ca> | Distribution list to email DSD Marine scrum masters. |
| 5 | TC.F NCR AFCCB Team Turtle / Equipe Tortue RCN F.TC <TeamTurtle-EquipeTortue@tc.gc.ca> | Distribution list to email The Ninja Turtles. Accessible to non-TC senders. Active Directory group. |
| 6 | DL OTT AFCCB Agile - Team Narwhals <DLOTTAFCCBAgile-TeamNarwhals@tc.gc.ca> | Distribution list to email The /wiki/spaces/NAR/overview. |
| 7 | DL OTT AFCCB Agile - Team Kraken <DLOTTAFCCBAgile-TeamKraken@tc.gc.ca> | Distribution list to email Team Kraken. |
| 8 | TC.F NCR AFCCB Team Triton / Equipe Triton RCN.F.TC <DLOTTAFCCBTeamTriton@tc.gc.ca> | Distribution list to email Team Triton. Team Triton is the support team for all of the DSD-Marine applications. |
| 9 | TC.F NCR AFCC Team Fusion / Équipe Fusion RCN F.TC <TeamFusion-EquipeFusion@tc.gc.ca> | Distribution list for Team Fusion. Accessible to non-TC senders. |
| 10 | DL OTT AFCCB Agile - Team SAM DLOTTAFCCBAgileTeamSAM@tc.gc.ca | Distribution list to email The Scruminators. |
| 11 | TC.F NCR AFCC Staff / Personnel RCN F.TC AFCCStaff-PersonnelAFCC@tc.gc.ca | Distribution list to email Scruminators, Ninja Turtles and Fusion. |
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