When an external WSDRS userid is found to conflict with the userid of a TC employee (anyone on TC directory), the external userid should be altered to have a numeric on the end (SMITHJ becomes SMITHJ1 – this is a manual process - However, it should be available to the SDR manager on the side menu - this comes up often - see Enhancements section)
This procedure can also be used for a simple USERID change as well. Frequently the SDR submitters will request a change of userid when someone leaves a company, but may reports are tied into a given account.
...