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Table of Contents

Enterprise Groups

Contact

What they do

1

Web Technical Support / Soutien Technique Web (TC) <WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca>

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

In an emergency, the members of the web team can be contacted directly:

2

DL OTT DBA Group <DLOTTDBAGroup@tc.gc.ca>

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

3

Data Management - AFCH <DataManagement-AFCH@tc.gc.ca>

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

4

DL OTT Information Management ACE <DLOTTInformationManagementACE@tc.gc.ca>

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

5

TC Cloud / Infonuagique (TC) <TC.Cloud-Infonuagique.TC@tc.gc.ca>

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

6

DL OTT Citrix Admins <DLOTTCitrixAdminss@tc.gc.ca>

We have several apps delivered Citrix, including: MSIS, MEMS and MIB

7

ACCESS CNTL - AFCDA <AccessControl@tc.gc.ca>

For all things Active Directory, and maybe more.

8

PACE - Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

  • User Licenses

  • New Environments

  • The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

9

Service Desk NCR / Bureau de service RCN (TC) <TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca>

10

Microsoft Premier Support for external MS Support

Contact Martin Hubert (Unlicensed) and Walter Hoban.

11

TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.

12

Exchange 365 Servers - Shared Services

  • If you know the general mailbox for SSC support or Exchange support, pls paste here.

13

Shared Services Canada (SSC) Liaison Office

14

Analytics Centre of Expertise / Centre d’expertise d’analyse (TC) TC.AnalyticsCentreExpertise-Centredexpertisedanalyse.TC@tc.gc.ca

  • Contact this group for things related to Analytics, Power BI, the TC Data Lake, etc.

15

Microsoft Support for Power Platform https://admin.powerplatform.microsoft.com/support

  • If the PACE team (see above) can’t figure it out, they will ask you to open a new support ticket w/ Microsoft.

MAACE Distribution Lists

E-mail Address

Description

Contact to Update DL

1

TC.F NCR MAACE Management / Gestion CEMAA RCN <F.TC NCRMAACEManagement-GestionCEMAARCN@tc.gc.ca>

MAACE Management Team (Director and Managers)

Robert Robinson, Justin Green

2

TC.F NCR MAACE All Staff / Tout personnel CEMAA RCN <F.TC NCRMAACEAllStaff-ToutPersonnelCEMAARCN@tc.gc.ca>

All employees and consultants currently employed by MAACE.

Robert Robinson, Justin Green

3

TC.F NCR MAACE Marine Leads / Chefs maritime CEMAA RCN <F.TC DLOTTAFCCBTeamLeads@tc.gc.ca>

List of all team leaders and managers employed by MAACE-Marine. This distribution list controls editor access to the shared team calendar, as well as specific management-related material on the network drives.

Justin Green

4

TC.F NCR MAACE Marine Staff / Personnel maritime CEMAA RCN <F.TC DLOTTAMSBCAllStaff@tc.gc.ca>

List of all employees and consultants currently employed by MAACE-Marine. This distribution list controls access to the shared team calendar, used for leave requests, and shared network folders (development servers and shared group drive \\tc4s0b\groups\afccb).

Samantha Tim, Justin Green

5

TC.F NCR MAACE Marine Employees / Employés maritime CEMAA RCN <F.TC DLOTTAMSBCStaff@tc.gc.ca>

A list of all employees - indeterminate, term, casual, and student - currently employed by MAACE-Marine.

Samantha Tim, Justin Green

6

TC.F NCR MAACE Marine Consultants / Consultants maritime CEMAA RCN <F.TC NCRMAACEMarConsult-ConsultMarCEMAARCN@tc.gc.ca>

A list of all consultants currently employed by MAACE-Marine.

Samantha Tim, Justin Green

7

TC.F NCR MAACE Marine Scrum Masters / Scrum masters maritime CEMAA RCN <TBD>

A list of all MAACE-Marine scrum masters (TBD).

Samantha Tim, Justin Green

8

TC.F NCR AFCCB Team Turtle / Equipe Tortue RCN F.TC <TeamTurtle-EquipeTortue@tc.gc.ca>

Distribution list to email The Ninja Turtles. Accessible to non-TC senders. Active Directory group.

Samantha Tim

9

TC.F NCR MAACETeam Narwhals/ Equipe Narwhals CEMAA RCN F.TC <TBD>

Distribution list to email The /wiki/spaces/NAR/overview.

Roxanne Lafleur, Justin Green

10

TC.F NCR MAACE Team Poseidon / Equipe Poseidon CEMAA RCN F.TC <TBD>

Distribution list to email Team Poseidon

Roxanne Lafleur, Justin Green

11

TC.F NCR MAACE Team Kraken / Equipe CEMAA Kraken RCN F.TC <TBD>

Distribution list to email Team Kraken.

Maggie Lee, Justin Green

12

TC.F NCR MAACE MSS Support / Soutien SSM CEMAA Kraken RCN F.TC <TBD>

Distribution list that MSS stakeholders and users contact for support requests related to the MSS legacy portfolio. Formerly known as DL OTT AFCCB MSS Support.

William Rivers, Justin Green

13

TC.F NCR AFCCB Team Triton / Equipe Triton RCN.F.TC <DLOTTAFCCBTeamTriton@tc.gc.ca>

Distribution list to email Team Triton.  Team Triton is the support team for all of the DSD-Marine applications.

William Rivers, Justin Green

14

TC.F NCR AFCC Team Fusion / Équipe Fusion RCN F.TC <TeamFusion-EquipeFusion@tc.gc.ca>

Distribution list for Team Fusion. Accessible to non-TC senders.

Samantha Tim

15

DL OTT AFCCB Agile - Team SAM DLOTTAFCCBAgileTeamSAM@tc.gc.ca

Distribution list to email The Scruminators.

Samantha Tim

16

TC.F NCR AFCC Staff / Personnel RCN F.TC AFCCStaff-PersonnelAFCC@tc.gc.ca

Distribution list to email Scruminators, Ninja Turtles and Fusion.

Samantha Tim

Miscellaneous

URL

What is it

1

https://tcapps.tc.gc.ca/Corp-Serv-Gen/5/CSE-CCC/eng/Options

TC web.config Encryption Tool

2

Windows Server 2008 Migration: MSS Applications

Details all activities when we moved from Server 2008 to Server 2016. Lists all DEV, ACC and PROD servers.

3

TC3oE Stream Site

TC Cloud Team's (TC3oE) Stream site containing learning material, training, and showcases related to TC's Cloud efforts and intiatives.

Network Shares

UNC

What is it

1

\\tc4s0b\Groups\AFCCB

Our group share. Formerly hosted at \\ncrws440\ms_apps.

Most of DSD Marine should have it mapped locally as G:

2

D:\wwwfiles on each web server

Not a UNC, but use with consideration of \\wwwdata\wwwdocs (see below)

Use only for temporary/transient files. This folder is unique between all servers (even if the server is part of a web farm).  Note: these files may be deleted at any time and for any reason by our server teams, SSC, or DSD-Marine administrators.

3

\\wwwdata\wwwdocs

Use for long-term storage of static and/or common files . For example, images uploaded to the site as part of inspection, user-uploaded forms or files, etc.

4

\\tcappsmssdev\tcappsroot

DEV server for internal TC apps.

5

\\tcapps2mssdev\tcappsroot

DEV server for LEGACY internal TC apps.

6

\\wwwappsmssdev\wwwappsroot

DEV server for external TC apps.

7

\\wwwapps2mssdev\wwwappsroot

DEV server for LEGACY external TC apps.