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Note: If you are receiving e-mails or phone calls from business clients seeking application support, please let your Scrum Master know as soon as possible. While we are committed to provided providing timely support to our clients, we want to minimize any additional impact on your Ninja Team's sprint velocities. Clients will be advised to contact the Transport Canada Service Desk for all application support needs. Please contact me (justin.green@tc.gc.ca) if you'd like samples of the e-mails that I've sent to clients in an attempt to better explain the situation.
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