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Contact

What they do

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Web Technical Support / Soutien Technique Web (TC) WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

In an emergency, the members of the web team can be contacted directly:

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DL OTT DBA Group DLOTTDBAGroup@tc.gc.ca

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

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Data Management - AFCH DataManagement-AFCH@tc.gc.ca

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

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DL OTT Information Management ACE DLOTTInformationManagementACE@tc.gc.ca

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

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TC Cloud / Infonuagique (TC) TC.Cloud-Infonuagique.TC@tc.gc.ca

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

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DL OTT Citrix Admins DLOTTCitrixAdminss@tc.gc.ca

We have several apps delivered Citrix, including:

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ACCESS CNTL - AFCDA AccessControl@tc.gc.ca

For all things Active Directory, and maybe more.

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PACE - Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

  • User Licenses

  • New Environments

  • The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

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Service Desk NCR / Bureau de service RCN (TC) TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca

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Microsoft Premier Support for external MS Support

When you’re really stuck, contact:

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TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.

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Exchange 365 Servers - Shared Services

  • If you know the general mailbox for SSC support or Exchange support, pls paste here.

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TC - Shared Services Canada (SSC) Liaison Office

  • Contact this inbox to escalate tickets or maintain priority with SSC that are waiting on action from SSC.

  • If you need further escalation beyond the DSD SSC Liaison Office, you may reach out directly to the manager of SSC Liaison:

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Analytics Centre of Expertise / Centre d’expertise d’analyse (TC) TC.AnalyticsCentreExpertise-Centredexpertisedanalyse.TC@tc.gc.ca

  • Contact this group for things related to:

    • Analytics

    • Power BI

    • TC Data Lake

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Microsoft Support for Power Platform https://admin.powerplatform.microsoft.com/support

  • If the PACE team (see above) can’t figure it out, they will ask you to open a new support ticket w/ Microsoft.

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Agile Centre of Excellence / Centre d’Excellence Agile AgileCoE-CdEAgile@tc.gc.ca

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Robotic Process Automation CoE / Automatisation des processus robotisés Cde RPACoE-CdeAPR@tc.gc.ca

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Pluralsight

For adding/removing Managers (the people who are able to assign/revoke your team’s shared license), contact Richard Roberts richard.roberts@tc.gc.ca

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