Interview with Patrick Andy
AvOps_2022-06-02 Patrick Andy
0:4:21.460 --> 0:4:23.230 Shknevsky, Vera OK, in that case, so we got to start.
0:4:23.710 --> 0:4:24.130 Audy, Patrick Yes.
0:4:24.530 --> 0:4:34.460 Shknevsky, Vera All right. So first question is, can you tell me a little bit about your kind of your role, how long you've been with, sorry, do you call it AVOPS?
0:4:35.380 --> 0:4:36.330 Audy, Patrick Yeah, it's for.
0:4:35.580 --> 0:4:37.210 Shknevsky, Vera I was the waiting.
0:4:37.540 --> 0:4:40.830 Audy, Patrick Yet we call it AVOPS. It's short for aviation operations.
0:4:40.710 --> 0:4:40.890 Shknevsky, Vera Yeah.
0:4:52.590 --> 0:4:52.910 Shknevsky, Vera Mm-hmm.
0:4:42.680 --> 0:5:1.570 Audy, Patrick I've been on different capacities. I started out as a planner, then an OPS analyst, and now it's for supervisor manager and I started in 2009. Well, actually I was a student before that, so been doing this for 1213 years at least.
0:5:3.540 --> 0:5:4.690 Shknevsky, Vera You know it in and out.
0:5:6.960 --> 0:5:7.470 Audy, Patrick What's that?
0:5:7.110 --> 0:5:9.780 Shknevsky, Vera All you know it all in and out.
0:5:10.650 --> 0:5:20.570 Audy, Patrick I do. I do the one thing that I would say though, being as a manager, I I do still work with it, but not as intensively as public and Sarah.
0:5:21.90 --> 0:5:21.530 Shknevsky, Vera Mm-hmm.
0:5:29.10 --> 0:5:29.610 Shknevsky, Vera That's.
0:5:22.140 --> 0:5:35.340 Audy, Patrick They use it everyday. I kind of, to be honest, I struggled because I'm not in it every day, so I I have my little clicks and nuances, but Sarah and Pierre Luc would be the I would call him the experts.
0:5:48.230 --> 0:5:48.750 Audy, Patrick OK.
0:5:36.160 --> 0:5:50.720 Shknevsky, Vera I you know what? It's great that I can also talk to you because I don't want only input from the experts. I actually happy to see the struggles of somebody who doesn't work with it every day and see you know how how cause.
0:5:52.10 --> 0:6:0.550 Shknevsky, Vera SUS I would like to eat to be a bit more intuitive, a bit easier to use without making you know without thinking about it too much.
0:6:1.10 --> 0:6:1.320 Audy, Patrick Yeah.
0:6:1.850 --> 0:6:15.320 Shknevsky, Vera So kind of you know, you just go in and you just do your work without thinking, is that it? Is that did I do it correct? I don't know. So yeah, that's that's great as well. I mean all input is welcome really.
0:6:16.580 --> 0:6:23.170 Shknevsky, Vera OK, so as you mentioned, you don't use it very often. Do you use it daily? Will you say or once a week?
0:6:23.830 --> 0:6:24.780 Audy, Patrick Uh.
0:6:23.980 --> 0:6:26.70 Shknevsky, Vera Like, how often would you say you will use it?
0:6:26.670 --> 0:6:35.840 Audy, Patrick I don't, I would say usually when when I have to. So not not not daily, not weekly.
0:6:36.530 --> 0:6:38.490 Audy, Patrick I would say every couple weeks.
0:6:39.20 --> 0:6:39.830 Shknevsky, Vera Every couple OK.
0:6:40.240 --> 0:6:40.540 Audy, Patrick Yeah.
0:6:41.110 --> 0:6:46.340 Shknevsky, Vera OK. And what when you do use TCOMS, what is your main objective?
0:6:47.160 --> 0:6:49.870 Audy, Patrick To issue a air incident report.
0:6:50.990 --> 0:6:52.30 Audy, Patrick Or what I think.
0:6:50.990 --> 0:7:2.310 Shknevsky, Vera OK, so you mainly answered the the new events or do you usually is there anything else you're doing it in TCOMS accept and renew events?
0:7:3.0 --> 0:7:3.980 Audy, Patrick Uh.
0:7:5.100 --> 0:7:21.770 Audy, Patrick No, not really. Like so I'll go in, do a new event. I think they'd be considered an express to. And then the final output I guess would be in TCOMS. I think they're called Cadors reports, which they're not. They're not cadors. They're AIRSPACE, its that's a.
0:7:22.520 --> 0:7:23.650 Audy, Patrick Glitch, I think, but.
0:7:26.0 --> 0:7:31.550 Audy, Patrick Yeah. So I I just use them for that. Technically, I should probably be using them to log things.
0:7:32.330 --> 0:7:36.800 Audy, Patrick Uh, so when I'm on call, I'm usually expected to log.
0:7:37.860 --> 0:7:40.790 Audy, Patrick Particular incident like let's say.
0:7:54.920 --> 0:7:55.180 Shknevsky, Vera OK.
0:8:7.200 --> 0:8:7.500 Shknevsky, Vera OK.
0:7:42.850 --> 0:8:14.260 Audy, Patrick I'll use a plane crash so a plane crash. I would have to go in and create a new event and express go through the categories and essentially the output would be a cadors. What that I call in a Iran air incident report. So I'll I'll say AIRT. So the air is the most important because it gets distributed to senior managers, inspectors, the regions, TSB, et cetera. So that's, that's to me the most important bit. The second portion, let's say you called me because you saw a plane flying really low over your house and you were concerned.
0:8:14.390 --> 0:8:23.910 Audy, Patrick And then we ended up talking for half an hour about it on a Sunday. Then I would or I should be technically putting a TCOMS entry as a.
0:8:24.620 --> 0:8:37.770 Audy, Patrick A log for example, where it doesn't go anywhere but it it and it doesn't get sent to anyone, but it gets entered in TCOMS as a record of us having our discussion. So if ever there's an audit on the overtime.
0:8:38.230 --> 0:8:38.580 Shknevsky, Vera Umm.
0:8:39.60 --> 0:8:53.950 Audy, Patrick So because I'm going to charge half an hour of overtime for having talked to you, so then I would need a technically supposed to have a log entry, a number to go against that LEX entry so that if ever I'm audited there's a paper trail.
0:8:54.450 --> 0:8:54.890 Shknevsky, Vera Mm-hmm.
0:8:54.800 --> 0:9:7.270 Audy, Patrick And they can go in and see it well, for half an hour that day, Pat spoke to Vera about the Lowell airplane over her house. So that kind of thing. And I'm not doing that because I'm not very good with TCOMS and.
0:9:11.470 --> 0:9:11.840 Shknevsky, Vera OK.
0:9:8.560 --> 0:9:14.700 Audy, Patrick It's it's. It is time consuming, so to to then you know spend time doing that I just.
0:9:15.490 --> 0:9:18.240 Audy, Patrick Time is is kind of what my biggest.
0:9:19.290 --> 0:9:19.860 Shknevsky, Vera Yes.
0:9:19.160 --> 0:9:22.770 Audy, Patrick Uh issue is and I think it's like that for everyone but and it's.
0:9:28.960 --> 0:9:29.430 Audy, Patrick Yeah.
0:9:23.910 --> 0:9:40.170 Shknevsky, Vera Well, for everyone, it works in the emergency or, uh, what you guys do. So yeah, definitely. OK. So you mentioned the phone call. Did you receive any other? So somebody calls you for first time?
0:9:40.630 --> 0:9:54.170 Shknevsky, Vera Ohh 4A low flying airplane you mentioned the call so most of the times is the call. Do you also receive an email? I don't know. Fax personal.
0:9:53.870 --> 0:9:59.680 Audy, Patrick Uh, fox. Well, I would say Fox, we still do, but it's usually Fox to email now.
0:10:0.350 --> 0:10:0.750 Shknevsky, Vera Mm-hmm.
0:10:1.100 --> 0:10:4.610 Audy, Patrick So the the majority of things we get do come in via email.
0:10:5.500 --> 0:10:12.290 Audy, Patrick Uh, that aren't. Yeah. So but calls and or emails and or both.
0:10:13.180 --> 0:10:18.250 Shknevsky, Vera Which ones? Usually which? Or guess which one is the main source?
0:10:19.50 --> 0:10:19.540 Audy, Patrick Calls.
0:10:19.920 --> 0:10:20.590 Shknevsky, Vera Calls OK.
0:10:20.940 --> 0:10:28.410 Audy, Patrick Yeah, maybe 7030. So 70% calls, 30% emails between 6040 and 7030 outside.
0:10:29.820 --> 0:10:32.200 Shknevsky, Vera OK. And uh.
0:10:33.80 --> 0:10:47.610 Shknevsky, Vera At what stage do you enter the event in TCOMS? So for instance you got a call, what do you do? Do you put it on paper? Do you enter it somewhere on the on your computer? Like what's the?
0:10:49.10 --> 0:10:59.550 Shknevsky, Vera Kind of what happens between and. If you could describe me, every step would be great. What's happens between the moment you receive a call until you actually enter it in TCOMS.
0:11:0.710 --> 0:11:31.840 Audy, Patrick OK. So I'll some phone calls are very they come in and it's very clear that an incident has happened and something needs to be done. Sometimes it takes a few phone calls from different people to essentially determine that something has happened and to validate that it's credible and and worth reporting. So I would just say so to generalize, I would say we would typically get a call from NAV Canada, the police, the military or the Transportation Safety Board one or sometimes the public say, hey, this has happened.
0:11:32.350 --> 0:11:42.380 Audy, Patrick So then we have a little inspectors notebook and that we keep in our pocket so that if we're out and about, they're doing groceries or whatever, we write it down all the information.
0:11:43.250 --> 0:11:43.620 Audy, Patrick Uh.
0:11:44.670 --> 0:11:44.960 Audy, Patrick Yeah.
0:11:42.890 --> 0:11:45.340 Shknevsky, Vera Oh, wow. OK, I didn't know.
0:11:45.890 --> 0:11:51.280 Audy, Patrick Yeah. Yeah, because we're not always at the office. We're we're we're mobile, right? So we're on standby.
0:11:52.30 --> 0:12:1.650 Audy, Patrick So if we're essentially well, we don't usually go about kind of doing big plans, but you know, like basics like groceries or.
0:12:2.650 --> 0:12:6.100 Audy, Patrick You know, go to Canadian Tire to buy a hose reel or something like that so.
0:12:6.250 --> 0:12:6.570 Shknevsky, Vera Mm-hmm.
0:12:17.910 --> 0:12:18.390 Shknevsky, Vera Don't pay.
0:12:6.700 --> 0:12:18.510 Audy, Patrick Uh, so anyway, so if we're out, we get a call, we'll usually turn right. We'll start working our way back home, but we write everything down in a log book. Our notebook from there.
0:12:20.170 --> 0:12:20.740 Audy, Patrick I'm sorry.
0:12:20.970 --> 0:12:21.870 Shknevsky, Vera Is it on paper?
0:12:22.390 --> 0:12:22.790 Audy, Patrick Yes.
0:12:23.200 --> 0:12:23.450 Shknevsky, Vera OK.
0:12:24.250 --> 0:12:39.180 Audy, Patrick Yeah, so the right write it down on paper and then so in some contexts, we wait For more information cause what what we what we see is if we report too soon on an event, especially if it's developing.
0:12:40.630 --> 0:12:41.350 Shknevsky, Vera It might be wrong.
0:13:6.120 --> 0:13:6.500 Shknevsky, Vera Mm-hmm.
0:12:40.360 --> 0:13:9.910 Audy, Patrick 50% of the story changes between in in half an hour to an hour, so you'll we'll usually sit on it for a bit and make calls if we need to. So if it's a plane crash, we'll call and somebody died. If it's a plane crash and nobody's injured, not not so much. But like so we'll call if somebody dies or somebody's injured. We'll make phone calls to senior managers in headquarters and the region. And then once we're comfortable with the information we received and.
0:13:9.990 --> 0:13:20.250 Audy, Patrick Sort of in analysis portion that we we do in our head, then we'll start typing a new event in TCOMS to create an express.
0:13:33.470 --> 0:13:33.830 Shknevsky, Vera Mm-hmm.
0:13:22.310 --> 0:13:41.930 Audy, Patrick And then essentially we go through, we take what we have in our notes, sometimes in between what we've have in our notes, we've received emails either from industry or from NAV Canada to help validate what's in our notes. So usually I would say 6070% of the time that will come from NAV Canada.
0:13:42.730 --> 0:13:50.620 Audy, Patrick And then we will use what's in our notes. What's in then we call in the AOR. And navcanada aviation occurrence report.
0:13:51.330 --> 0:13:51.700 Shknevsky, Vera Mm-hmm.
0:13:51.300 --> 0:13:53.990 Audy, Patrick We will use that and then build our report.
0:13:54.640 --> 0:13:55.770 Audy, Patrick And then submit it.
0:13:56.550 --> 0:14:10.700 Audy, Patrick So it's the reports aren't built on opinion or thoughts. It's built on an analysis based on the information that's been provided to us. So we don't make it up. We use what's there to.
0:14:11.470 --> 0:14:14.260 Audy, Patrick Provide a factual report, because it then goes to.
0:14:15.100 --> 0:14:19.860 Audy, Patrick Enforcement and inspectors and it it gets fed up the chain that way.
0:14:21.130 --> 0:14:25.0 Shknevsky, Vera And do you make any phone calls before entering it to TC comps?
0:14:30.80 --> 0:14:30.420 Shknevsky, Vera Umm.
0:14:25.870 --> 0:14:45.520 Audy, Patrick Yes. Uh, so back and forth with NAV Canada at times, the Transportation Safety Board at times the we call them JRCC. So it's part of the military. So the DND a JRCC, there's three Halifax, Trenton, Vic.
0:14:46.290 --> 0:14:51.620 Audy, Patrick And then we're as the associate Director General, Civil Aviation.
0:14:52.220 --> 0:14:52.600 Shknevsky, Vera Mm-hmm.
0:14:52.920 --> 0:15:5.50 Audy, Patrick Funny, we report to a director at that. We don't work for, so we'll call the the associate director, similar aviation or associate Director General, Civil Aviation or the DG Civil Aviation.
0:15:5.810 --> 0:15:6.200 Shknevsky, Vera Umm.
0:15:5.980 --> 0:15:23.190 Audy, Patrick Uh will then advise the either the ADO or the RDCA so ADO is associate director operations for whatever region of the Five Transport Canada regions that's happened in so Atlantic Quebec, Ontario, PNR or Pacific.
0:15:23.810 --> 0:15:41.740 Audy, Patrick And then so either the ADO or the regional director, Civil Aviation RDCA for that region. So we'll let them know, hey, Johnny crashed his sasna in a field because of an engine failure, blah, blah, blah. If something if he died or not or he or she died or not.
0:15:42.890 --> 0:15:50.80 Audy, Patrick Usually because of there's so much we will only call if there's a fatality or a serious injury or.
0:15:50.910 --> 0:15:53.280 Audy, Patrick A major impact to the aviation system.
0:15:54.480 --> 0:15:58.330 Shknevsky, Vera OK. So you call to notify of the events.
0:15:58.860 --> 0:15:59.240 Audy, Patrick Yes.
0:15:59.960 --> 0:16:5.350 Shknevsky, Vera Do you ever call to get more information, or usually you wait for them to call you?
0:16:9.860 --> 0:16:10.250 Shknevsky, Vera Mm-hmm.
0:16:5.990 --> 0:16:13.500 Audy, Patrick Uh, we're usually the ones providing the information once our report is complete, then we usually.
0:16:14.240 --> 0:16:26.690 Audy, Patrick Kind of close it off and and and let them do their work in some cases where there's a major air disaster, then we will wait for information from them as well, and then we will send an update through TCOMS.
0:16:27.680 --> 0:16:27.910 Shknevsky, Vera Ohh.
0:16:27.450 --> 0:16:28.270 Audy, Patrick In the air.
0:16:31.420 --> 0:16:45.380 Shknevsky, Vera And so to to more questions actually, do you ever use anything else except computer to enter? The intensity comes so for instance, a lot, not a laptop. Sorry, a tablet or a phone.
0:16:46.540 --> 0:16:47.320 Audy, Patrick Uh, no.
0:16:47.730 --> 0:16:49.80 Shknevsky, Vera OK, so we'll never.
0:16:48.230 --> 0:16:50.320 Audy, Patrick No, I've never tried, but that'd be interesting.
0:16:51.170 --> 0:16:52.930 Shknevsky, Vera I am not not sure how it's going to work.
0:16:56.450 --> 0:17:1.120 Shknevsky, Vera And there is there any other documents that you record the event?
0:17:1.200 --> 0:17:2.170 Shknevsky, Vera The.
0:17:3.520 --> 0:17:5.570 Shknevsky, Vera Into so on I guess.
0:17:6.350 --> 0:17:15.790 Shknevsky, Vera Umm, I mean like uh. Is there any words, word documents or is it just the paper and then it goes straight to TCOMS?
0:17:16.570 --> 0:17:26.360 Audy, Patrick Uh, pretty much paper to TCOMS everything else. If we do is is usually electronic and it's usually like transient emails based around something.
0:17:27.370 --> 0:17:27.730 Shknevsky, Vera OK.
0:17:30.780 --> 0:17:36.230 Shknevsky, Vera OK, so I don't have any further questions before we start the test.
0:17:36.300 --> 0:17:36.850 Shknevsky, Vera Ohm.
0:17:37.490 --> 0:17:44.560 Shknevsky, Vera I'm sorry I called the test. It's not really a test, it's just, you know, kind of observation. Let's call it observation.
0:17:45.380 --> 0:17:45.670 Audy, Patrick Yes.
0:17:49.860 --> 0:17:50.330 Audy, Patrick I am.
0:17:45.360 --> 0:17:52.500 Shknevsky, Vera Umm are you happy to show me your screen and start or do you have any other questions? Comments.
0:17:52.90 --> 0:17:54.960 Audy, Patrick No, I usually ask them as I go.
0:17:55.880 --> 0:17:56.720 Shknevsky, Vera That's fine, that's fine.
0:18:0.780 --> 0:18:1.160 Audy, Patrick So.
0:18:0.570 --> 0:18:3.460 Shknevsky, Vera It's part of my job to ask if you have anymore questions.
0:18:4.100 --> 0:18:20.160 Audy, Patrick No, no, that's OK. I find that I like. I'm not a super techie person, so I find that, you know, like you know, when you're younger and like, well, I thought I'm like, super old, but like, you know, when you're, I turned 41 tomorrow. So I'm middle aged, I guess, but like.
0:18:19.540 --> 0:18:21.650 Shknevsky, Vera I am. Yeah, I get you.
0:18:24.70 --> 0:18:25.470 Shknevsky, Vera Kind of in the same area.
0:18:23.520 --> 0:18:28.910 Audy, Patrick So, but I find that now the technology changes so quickly that I just.
0:18:28.210 --> 0:18:29.560 Shknevsky, Vera I know it's crazy.
0:18:30.260 --> 0:18:41.850 Audy, Patrick Yeah, like my care factor is kind of gone down to be up on the latest thing. So I find that I'm usually trailing now, which is not necessarily a good thing, but anyhow.
0:18:42.90 --> 0:18:49.130 Shknevsky, Vera I yeah, I I kind of happy to stay where I am and not really move forward if you know what I mean.
0:18:49.420 --> 0:18:51.330 Audy, Patrick Exactly. Exactly.
0:18:51.950 --> 0:18:58.150 Shknevsky, Vera So yeah, alright, so do you have any new event that you can kind of show me?
0:18:58.220 --> 0:19:9.940 Shknevsky, Vera Ohm that happened recently in you can enter it. Don't show me here. I mean, obviously you can you what I'll need is that I'll need you to start a new event.
0:19:10.370 --> 0:19:15.790 Audy, Patrick OK. Can I do like would it mess up the system if I just did one as a test?
0:19:16.590 --> 0:19:20.180 Shknevsky, Vera Uh, I no, I'm not sure. Can you delete it?
0:19:21.390 --> 0:19:27.80 Audy, Patrick Uh, one of us does. I don't know if I know. I have some kind of admin rights, but I don't know if I can.
0:19:28.390 --> 0:19:28.590 Audy, Patrick I'm.
0:19:28.300 --> 0:19:33.250 Shknevsky, Vera I will say if you're not sure, just start a new event and then just don't save it.
0:19:33.570 --> 0:19:33.960 Audy, Patrick Good.
0:19:34.770 --> 0:19:39.920 Shknevsky, Vera So the the same way as you would do any other event. Just don't click save. That's all.
0:19:40.550 --> 0:19:40.960 Audy, Patrick OK.
0:19:42.150 --> 0:19:45.840 Audy, Patrick OK, so modes. You can see my screen OK.
0:19:47.10 --> 0:19:47.500 Audy, Patrick OK.
0:19:46.200 --> 0:19:51.440 Shknevsky, Vera Yep, uh, can you tell me just quickly about the event, what happened and where?
0:19:52.580 --> 0:19:53.630 Audy, Patrick Ohh OK.
0:19:55.180 --> 0:19:57.90 Audy, Patrick So.
0:19:59.90 --> 0:19:59.470 Audy, Patrick Umm.
0:20:0.870 --> 0:20:1.310 Audy, Patrick Just.
0:20:1.360 --> 0:20:15.430 Shknevsky, Vera I mean, if you if you can leave and see like all your other on your emails, well not emails cause you saying that most of it is calls. So maybe you have something in your notes that cut off we can we can do.
0:20:16.200 --> 0:20:18.690 Audy, Patrick OK, I'll wheel say that.
0:20:20.100 --> 0:20:20.980 Audy, Patrick A.
0:20:23.170 --> 0:20:26.10 Audy, Patrick What does do? Something basic, so we'll say that a.
0:20:26.90 --> 0:20:30.680 Audy, Patrick A Government of Canada registered.
0:20:31.580 --> 0:20:36.450 Audy, Patrick Uh, FP. OK, so I, uh, the Haviland.
0:20:37.400 --> 0:20:40.20 Audy, Patrick Twin Otter had a.
0:20:40.990 --> 0:20:43.20 Audy, Patrick Uh, engine failure.
0:20:43.850 --> 0:20:47.100 Audy, Patrick Well, on route from Ottawa to Montreal.
0:20:47.840 --> 0:20:48.860 Audy, Patrick Declared an emergency.
0:20:48.90 --> 0:20:48.880 Shknevsky, Vera Sounds good.
0:20:49.720 --> 0:20:50.630 Audy, Patrick Yeah. OK.
0:20:50.640 --> 0:20:52.600 Shknevsky, Vera Yeah, that's that sounds a good one.
0:20:53.190 --> 0:20:58.590 Audy, Patrick OK, so I would start. I would enter Civil Aviation.
0:21:0.780 --> 0:21:7.90 Audy, Patrick So email or call do usually we say call because we don't deal with emergencies by email, so call.
0:21:7.670 --> 0:21:12.240 Shknevsky, Vera Umm. How? What do you usually get as an email? Is it just a follow up?
0:21:13.340 --> 0:21:18.470 Audy, Patrick Are the emails we get are like this and I have probably.
0:21:19.600 --> 0:21:22.280 Audy, Patrick Did my screen switch or is it still on the?
0:21:22.310 --> 0:21:33.310 Shknevsky, Vera No, I think you're showing just the one screen. It's OK you can just tell me like is it usually follow up? Is it just something that's kind of you receive daily? Oh.
0:21:33.950 --> 0:21:41.920 Audy, Patrick Well, I just here, I'll say screen that way you could see cause we get about 16,000 of these a year and that's what we use to.
0:21:43.640 --> 0:21:48.470 Audy, Patrick To populate. No, it's true. We. So you see all these ones that say AOR reference number.
0:21:48.810 --> 0:21:49.220 Shknevsky, Vera Umm.
0:21:49.620 --> 0:21:55.930 Audy, Patrick Yeah. So we get like a gazillion of these a year and they're all tempered like this. So these are from NAV Canada.
0:21:56.510 --> 0:21:56.980 Shknevsky, Vera Umm.
0:21:57.690 --> 0:21:57.990 Shknevsky, Vera OK.
0:21:57.280 --> 0:21:59.950 Audy, Patrick So and then you get like.
0:22:1.210 --> 0:22:2.110 Audy, Patrick Though the aircraft.
0:22:1.480 --> 0:22:9.910 Shknevsky, Vera And that's like a a standard email that they just sent out. Or is it an event that you still need to?
0:22:9.210 --> 0:22:13.590 Audy, Patrick That, yeah. So with their equivalent of TCOMS they send these.
0:22:17.430 --> 0:22:17.730 Shknevsky, Vera Mm-hmm.
0:22:22.460 --> 0:22:22.960 Shknevsky, Vera OK.
0:22:14.270 --> 0:22:24.10 Audy, Patrick All the time and it's always the same template and it it provides additional info that we used to what's in our notes to create these, yeah.
0:22:24.930 --> 0:22:25.230 Shknevsky, Vera OK.
0:22:25.800 --> 0:22:26.290 Audy, Patrick So.
0:22:25.980 --> 0:22:27.90 Shknevsky, Vera Alright, let's continue. Yeah.
0:22:27.790 --> 0:22:32.790 Audy, Patrick So information, so aviation. So then I would say in flight emergency.
0:22:33.330 --> 0:22:33.780 Shknevsky, Vera Mm-hmm.
0:22:34.330 --> 0:22:36.220 Audy, Patrick Uh, and then in a.
0:22:37.510 --> 0:22:40.510 Audy, Patrick So I know Sarah wanted to do something with these.
0:22:42.590 --> 0:22:48.730 Audy, Patrick So missing other so that we could adjust the subcategory. But then I guess we would have too many.
0:22:49.910 --> 0:22:50.540 Shknevsky, Vera Options.
0:22:52.260 --> 0:22:52.520 Shknevsky, Vera Yeah.
0:22:50.870 --> 0:22:57.80 Audy, Patrick Too many options. Yeah. So, OK, so it's an in flight emergency. The name I would say.
0:22:57.190 --> 0:22:59.860 Audy, Patrick Uh, now of Canada.
0:23:0.750 --> 0:23:4.900 Audy, Patrick And the organization would be the knock, the National Operations Center.
0:23:5.700 --> 0:23:6.90 Shknevsky, Vera Mm-hmm.
0:23:6.390 --> 0:23:9.460 Audy, Patrick Email, phone. We leave blank because we know it by heart.
0:23:10.610 --> 0:23:18.740 Audy, Patrick Uh, interaction time, so we do it in most most of the stuff comes in in UTC or Zulu.
0:23:19.540 --> 0:23:19.870 Shknevsky, Vera Umm.
0:23:19.680 --> 0:23:24.790 Audy, Patrick Right now there's a 5 hour difference. So if we say 2:00 o'clock.
0:23:25.630 --> 0:23:31.420 Audy, Patrick Uh, it's it's 2:00 o'clock Eastern Time, so plus five. That would put it as.
0:23:31.340 --> 0:23:32.540 Shknevsky, Vera Yeah, that's date.
0:23:34.720 --> 0:23:35.320 Shknevsky, Vera OK.
0:23:33.610 --> 0:23:42.250 Audy, Patrick Yeah. So it it's today and one of the things that's actually confusing. So if I let's say I got a call at 10:00 o'clock tonight.
0:23:42.790 --> 0:23:43.180 Shknevsky, Vera Mm-hmm.
0:23:43.490 --> 0:23:45.350 Audy, Patrick And I needed to create a report.
0:23:46.420 --> 0:23:52.140 Audy, Patrick Well, if I put it in UCT time, it's essentially now June 3rd at 3:00 AM.
0:23:53.790 --> 0:23:54.370 Shknevsky, Vera Umm.
0:23:54.540 --> 0:24:0.900 Audy, Patrick So and then the so the one thing that's I personally would like to see is well Zulu I think is here.
0:24:2.0 --> 0:24:5.480 Audy, Patrick But the one thing that UTC uses is a 24 hour clock.
0:24:6.140 --> 0:24:6.480 Shknevsky, Vera Yeah.
0:24:6.910 --> 0:24:15.680 Audy, Patrick And we only have at 12 hour due Hickey here. So anyways, so for the interest of time. So I would say.
0:24:16.960 --> 0:24:17.350 Audy, Patrick Well.
0:24:19.260 --> 0:24:21.770 Audy, Patrick I'll leave it in Eastern 0200.
0:24:22.600 --> 0:24:33.680 Shknevsky, Vera That's the yeah. So the interaction happens where you are. So do you enter it as where you are or do you enter it as where it was reported from?
0:24:36.390 --> 0:24:41.540 Audy, Patrick Sorry, I thought my cat was gonna fly up, so we reported usually.
0:24:41.610 --> 0:24:46.120 Audy, Patrick Ohh I do it Eastern I so I usually always do it Eastern Time.
0:24:46.640 --> 0:24:46.970 Shknevsky, Vera Umm.
0:24:47.310 --> 0:24:50.340 Audy, Patrick Well, I know some people do it for the region.
0:24:51.460 --> 0:24:52.750 Shknevsky, Vera OK, so where?
0:24:52.30 --> 0:25:0.560 Audy, Patrick So I guess that we'd have to hash that out internally, but ideally if we could do it in UTC and have a 24 hour clock, that would be nice.
0:25:1.160 --> 0:25:1.520 Shknevsky, Vera Umm.
0:25:1.940 --> 0:25:4.90 Audy, Patrick Then they could just figure it out wherever they are.
0:25:5.450 --> 0:25:5.740 Shknevsky, Vera Yep.
0:25:9.470 --> 0:25:11.550 Audy, Patrick Bonus or interaction time 2:00 o'clock.
0:25:12.370 --> 0:25:15.330 Audy, Patrick On June 2nd, let's say it happened that one.
0:25:17.230 --> 0:25:19.380 Audy, Patrick 00 PM.
0:25:21.750 --> 0:25:22.530 Audy, Patrick The what?
0:25:23.580 --> 0:25:28.50 Audy, Patrick I've attached files here like the AOR that links to it. If I have it.
0:25:28.500 --> 0:25:28.940 Shknevsky, Vera Umm.
0:25:29.190 --> 0:25:31.600 Audy, Patrick I don't do it all the time because generally.
0:25:34.350 --> 0:25:34.740 Audy, Patrick This.
0:25:35.770 --> 0:25:37.470 Audy, Patrick I generally don't have.
0:25:38.830 --> 0:25:39.840 Audy, Patrick Any idea?
0:25:45.890 --> 0:25:46.460 Audy, Patrick Sorry.
0:25:55.430 --> 0:25:58.20 Audy, Patrick Yeah, because I really don't have any idea what to do here.
0:25:59.10 --> 0:25:59.210 Shknevsky, Vera OK.
0:25:59.70 --> 0:26:0.550 Audy, Patrick So so.
0:26:0.190 --> 0:26:1.220 Shknevsky, Vera No, that's fine.
0:26:1.430 --> 0:26:16.500 Audy, Patrick I know we discussed it years ago, but I don't use it so I know it's kinda handy. If we had to go back, but once something's there, my natural instinct isn't to go search in TCOMS because I find it difficult. I'll usually just try and find it in an email.
0:26:17.280 --> 0:26:17.660 Shknevsky, Vera Mm-hmm.
0:26:18.700 --> 0:26:21.590 Audy, Patrick So that and then so specified.
0:26:38.840 --> 0:26:39.290 Shknevsky, Vera Umm.
0:26:22.110 --> 0:26:39.960 Audy, Patrick Umm, National International we use from time to time, depending if it's if let's say NAV Canada had a system outage, we would use national for air traffic Control international. If there was a plane crash abroad that affects Kenny. Like if it's Canadian built or a Canadian carrier.
0:26:40.610 --> 0:26:44.660 Audy, Patrick So most of the times we use specified or non specified so specified.
0:26:45.870 --> 0:26:56.360 Audy, Patrick Would be used if it happened at an airport non specified to be. If I crash my plane in a field and somebody had to write a report about it, it would be a geographical coordinate.
0:26:56.910 --> 0:26:57.270 Shknevsky, Vera Mm-hmm.
0:26:57.50 --> 0:27:1.280 Audy, Patrick So so let's say specified so the regions.
0:27:1.990 --> 0:27:5.500 Audy, Patrick We said Ottawa, Montreal, so it would be Quebec region.
0:27:6.600 --> 0:27:8.670 Audy, Patrick See why UL oops.
0:27:11.100 --> 0:27:12.230 Audy, Patrick Montreal, Trudeau.
0:27:12.300 --> 0:27:12.590 Audy, Patrick Ohh.
0:27:13.190 --> 0:27:14.590 Audy, Patrick Umm OK.
0:27:15.360 --> 0:27:17.830 Audy, Patrick Uh location free contacts.
0:27:18.820 --> 0:27:22.880 Audy, Patrick I think I would use this only if I was entering manual geographical.
0:27:24.70 --> 0:27:26.160 Audy, Patrick Like Northwest kind of coordinates.
0:27:26.720 --> 0:27:28.210 Shknevsky, Vera So you said it's from.
0:27:28.350 --> 0:27:39.860 Shknevsky, Vera OHSAA 2 Quebec do you usually enter just the airport or if it's somewhere midway, what do you do then?
0:27:41.620 --> 0:27:42.630 Audy, Patrick Usually so.
0:27:43.970 --> 0:27:55.140 Audy, Patrick Because let's say the plane, let's say is flying from like Ottawa to Montreal, we would enter Montreal as the as the final final location or like the.
0:27:56.330 --> 0:27:59.240 Audy, Patrick Location of event. Is it happened in flight?
0:28:0.340 --> 0:28:4.390 Audy, Patrick And we don't always have an exact area where it happened, when we'll say, you know like.
0:28:5.110 --> 0:28:6.170 Audy, Patrick If we have like.
0:28:7.840 --> 0:28:11.710 Audy, Patrick Ballpark like 20 nautical miles from Montreal.
0:28:12.470 --> 0:28:12.840 Shknevsky, Vera Mm-hmm.
0:28:13.280 --> 0:28:28.140 Audy, Patrick And we'll see that. Or if a plane flew Ottawa, Montreal. But like on departure, experience, engine failure, return to Ottawa, they if they happens on takeoff, they usually return. It's maybe a bad example because it's like a 15 minute flight.
0:28:28.190 --> 0:28:35.370 Shknevsky, Vera No, no, that that's that's it's great because you can see that there is a you know something it kind of a struggle.
0:28:36.390 --> 0:28:36.730 Audy, Patrick Yeah.
0:28:37.280 --> 0:28:37.610 Shknevsky, Vera Mm-hmm.
0:28:38.450 --> 0:28:38.810 Audy, Patrick No.
0:28:38.470 --> 0:28:39.750 Shknevsky, Vera Do you ever use the mop?
0:28:40.980 --> 0:28:41.650 Audy, Patrick The map.
0:28:42.100 --> 0:28:42.430 Shknevsky, Vera Yeah.
0:28:42.770 --> 0:28:43.620 Audy, Patrick No.
0:28:46.110 --> 0:28:49.450 Audy, Patrick The only times that we usually do is, I mean, there's a major crash.
0:28:49.940 --> 0:28:50.270 Shknevsky, Vera Umm.
0:28:50.150 --> 0:28:53.400 Audy, Patrick And they want to know where it happened. And then it's usually, and I say they.
0:28:54.320 --> 0:28:58.310 Audy, Patrick I usually when we sit in the boardroom with the DG's, the Adm.
0:28:59.400 --> 0:29:4.390 Audy, Patrick And the the the senior managers, they wanna see roughly where it happened.
0:29:5.260 --> 0:29:5.650 Shknevsky, Vera Mm-hmm.
0:29:6.230 --> 0:29:11.850 Audy, Patrick Umm, most of the time, no. The the big thing they wanna know is the weather.
0:29:13.190 --> 0:29:20.860 Audy, Patrick And cause usually like crashes like you don't see a big plane crash in the middle of their flight. We're very, very rarely unless something major happened.
0:29:21.260 --> 0:29:22.50 Shknevsky, Vera Good to know.
0:29:27.990 --> 0:29:28.160 Shknevsky, Vera Yeah.
0:29:21.640 --> 0:29:29.290 Audy, Patrick It it? Yeah. Well, it usually happens in the initial and final phase of flight. So on takeoff or landing so.
0:29:29.800 --> 0:29:30.140 Shknevsky, Vera Umm.
0:29:31.350 --> 0:29:34.120 Shknevsky, Vera OK, so you are you usually know the airports for that.
0:29:34.910 --> 0:29:35.290 Audy, Patrick Yeah.
0:29:34.990 --> 0:29:35.290 Shknevsky, Vera OK.
0:29:37.830 --> 0:29:49.780 Shknevsky, Vera The actually it's a more question for me because I'm thinking about it. Would it be beneficial to know where it's here, where it took from, where it started it flight to end where it landed?
0:29:50.890 --> 0:29:51.820 Audy, Patrick It is and.
0:29:51.650 --> 0:29:52.960 Shknevsky, Vera We're supposed to land.
0:29:53.470 --> 0:29:56.410 Audy, Patrick And that's in the next screen that I'd have to save to show you.
0:29:56.930 --> 0:29:58.420 Audy, Patrick Uh, yeah.
0:30:3.420 --> 0:30:3.690 Audy, Patrick OK.
0:30:4.320 --> 0:30:5.600 Shknevsky, Vera OK. Yeah, go on. Sorry.
0:30:6.30 --> 0:30:11.310 Audy, Patrick That's OK. So yeah, so further action required then obviously we would say yes.
0:30:11.930 --> 0:30:17.320 Audy, Patrick Uh, and we keep it severity, we keep it as an incident, so.
0:30:17.990 --> 0:30:19.670 Audy, Patrick I haven't had descolada yet.
0:30:20.580 --> 0:30:29.160 Audy, Patrick Event status on ongoing event name. Then we would usually recycle one of these. So click that and then I would change it to.
0:30:32.460 --> 0:30:42.470 Audy, Patrick Trial Quebec see why UL, but because it seemed like I don't know. If you see the auto populate bubble with the April and March dates at the bottom.
0:30:43.70 --> 0:30:43.430 Shknevsky, Vera Umm.
0:30:44.220 --> 0:30:46.790 Audy, Patrick I couldn't save it as is because.
0:30:48.50 --> 0:30:59.490 Audy, Patrick It doesn't like seeing more than one event name happen multiple times, so then I would have to put today's date June 2nd 2022 then it would let me save.
0:31:1.570 --> 0:31:2.520 Shknevsky, Vera How do you know that?
0:31:3.530 --> 0:31:7.120 Shknevsky, Vera That it doesn't like the same name. Does it tell you? Does it give you a?
0:31:8.910 --> 0:31:11.660 Audy, Patrick Yeah, I can try saving it, see if they'll let me.
0:31:14.350 --> 0:31:14.960 Shknevsky, Vera I'm not sure.
0:31:18.620 --> 0:31:19.380 Shknevsky, Vera It might.
0:31:20.850 --> 0:31:22.800 Audy, Patrick I should have used one of the previous ones.
0:31:25.390 --> 0:31:26.20 Shknevsky, Vera Let's see.
0:31:28.840 --> 0:31:30.280 Audy, Patrick Uh, let me, OK.
0:31:31.130 --> 0:31:31.460 Shknevsky, Vera Ohh.
0:31:30.990 --> 0:31:33.420 Audy, Patrick Alright. Well then I'll have it every I'll have a report.
0:31:32.740 --> 0:31:36.100 Shknevsky, Vera You can just do complete probably or or they will.
0:31:37.20 --> 0:31:38.710 Shknevsky, Vera Uh, do you have any?
0:31:40.430 --> 0:31:43.40 Shknevsky, Vera No, I don't know. I don't know how to delete those.
0:31:44.780 --> 0:31:45.100 Audy, Patrick Uh.
0:31:45.800 --> 0:31:46.800 Audy, Patrick So I'll have to go back.
0:31:44.570 --> 0:31:48.350 Shknevsky, Vera OK, So what do you do now after you saved it?
0:31:49.550 --> 0:31:50.200 Audy, Patrick Umm.
0:31:51.910 --> 0:31:53.790 Audy, Patrick I think we'll just do is.
0:31:56.260 --> 0:31:56.770 Audy, Patrick So it's not.
0:31:59.250 --> 0:31:59.610 Shknevsky, Vera No.
0:32:0.980 --> 0:32:1.630 Audy, Patrick Do.
0:32:7.190 --> 0:32:7.680 Audy, Patrick Just.
0:32:7.680 --> 0:32:9.380 Shknevsky, Vera Yeah, that's that's it, yeah.
0:32:14.360 --> 0:32:20.50 Shknevsky, Vera I think it's because you didn't give it actually a date. Uh. If you used one of the other dates, it probably wouldn't let you.
0:32:20.470 --> 0:32:20.970 Audy, Patrick Yeah.
0:32:23.920 --> 0:32:27.150 Audy, Patrick Do that so here summary.
0:32:28.240 --> 0:32:34.350 Audy, Patrick I don't usually know what to do with this, So what I do personally is I just copy. Oops.
0:32:35.720 --> 0:32:36.810 Audy, Patrick Copy this.
0:32:37.330 --> 0:32:37.740 Shknevsky, Vera Umm.
0:32:38.40 --> 0:32:39.370 Audy, Patrick So it has something.
0:32:40.590 --> 0:32:41.900 Audy, Patrick And I posted it here.
0:32:43.130 --> 0:32:47.320 Audy, Patrick Boom. That's how I work. That and then.
0:32:50.440 --> 0:32:51.990 Audy, Patrick Once that's done.
0:32:54.690 --> 0:32:55.740 Audy, Patrick I would put.
0:32:57.60 --> 0:32:59.590 Audy, Patrick So test test.
0:33:1.880 --> 0:33:2.100 Audy, Patrick Here.
0:33:9.600 --> 0:33:10.730 Audy, Patrick Just give me one second.
0:33:14.20 --> 0:33:16.100 Audy, Patrick Leo. What's wrong, buddy?
0:33:23.720 --> 0:33:24.250 Audy, Patrick I don't know.
0:33:25.950 --> 0:33:26.380 Audy, Patrick OK.
0:33:27.660 --> 0:33:29.130 Audy, Patrick How how's, how's rough finished?
0:33:33.500 --> 0:33:34.890 Audy, Patrick OK. Yeah.
0:33:35.650 --> 0:33:37.720 Audy, Patrick Can I? Can you give me 30 seconds, Vera?
0:33:37.910 --> 0:33:39.180 Shknevsky, Vera Of course, no problem.
0:33:53.590 --> 0:33:53.880 Audy, Patrick Yep.
0:33:58.900 --> 0:34:0.570 Audy, Patrick OK. No, no, it's OK.
0:34:3.640 --> 0:34:4.220 Shknevsky, Vera It's all.
0:34:2.310 --> 0:34:8.60 Audy, Patrick Sir, the cat's doing weird things. I thought something was wrong. He's he's just the furball.
0:34:10.930 --> 0:34:11.870 Audy, Patrick Oh my God.
0:34:12.780 --> 0:34:15.590 Audy, Patrick He was making weird noises, which is alarming. So anyway.
0:34:16.670 --> 0:34:17.600 Shknevsky, Vera They always do.
0:34:17.990 --> 0:34:18.790 Audy, Patrick Yeah.
0:34:20.500 --> 0:34:28.70 Audy, Patrick OK, so uh, the pilot of a Government of Canada?
0:34:28.150 --> 0:34:32.540 Audy, Patrick Uh DHC 6 work for.
0:34:34.680 --> 0:34:35.490 Audy, Patrick In order.
0:34:36.830 --> 0:34:38.340 Audy, Patrick Uh, see?
0:34:39.730 --> 0:34:40.270 Audy, Patrick Hey.
0:34:41.160 --> 0:34:47.130 Audy, Patrick Declared emergency on route from.
0:34:48.140 --> 0:34:48.620 Audy, Patrick Little.
0:34:50.500 --> 0:34:52.960 Audy, Patrick See young too.
0:34:55.550 --> 0:34:56.240 Audy, Patrick You back?
0:35:0.20 --> 0:35:2.290 Audy, Patrick Engine failure. Ohh.
0:35:3.270 --> 0:35:5.620 Audy, Patrick Uh, graph landed.
0:35:8.900 --> 0:35:9.210 Audy, Patrick And.
0:35:10.680 --> 0:35:11.120 Audy, Patrick 3.
0:35:13.530 --> 0:35:18.660 Audy, Patrick See why you else? So you'd obviously have to translate that in French, but.
0:35:18.560 --> 0:35:18.880 Shknevsky, Vera Mm-hmm.
0:35:23.920 --> 0:35:25.630 Audy, Patrick So I'll say that like that.
0:35:26.480 --> 0:35:33.950 Audy, Patrick I might go delete it before we save it so they don't end up with a cador against them, but so then her vehicles. I would go here.
0:35:37.770 --> 0:35:39.360 Audy, Patrick Identification.
0:35:45.780 --> 0:35:46.120 Shknevsky, Vera Mm-hmm.
0:35:41.0 --> 0:35:50.270 Audy, Patrick And RCN 123. I just. I know because I used to work on this aircraft, so it's a DHC 6 registration TC.
0:35:52.120 --> 0:35:54.150 Audy, Patrick OK, departure point.
0:35:57.200 --> 0:35:59.150 Audy, Patrick Really see why W?
0:36:0.280 --> 0:36:5.550 Audy, Patrick On route stops is usually on a flight note on these we wouldn't see that, so Montreal.
0:36:6.960 --> 0:36:7.320 Audy, Patrick Oops.
0:36:9.830 --> 0:36:17.900 Audy, Patrick Through 2 packs, 0 total two. So then that's what I would do and I would click save.
0:36:18.820 --> 0:36:19.260 Shknevsky, Vera Umm.
0:36:21.150 --> 0:36:28.480 Audy, Patrick So that works pretty well. Ohh I should say the owner operator portion of this should probably go back in.
0:36:30.550 --> 0:36:31.190 Audy, Patrick Uh.
0:36:37.750 --> 0:36:38.460 Audy, Patrick Yeah.
0:36:39.330 --> 0:36:41.170 Audy, Patrick Please enter through a more character.
0:36:47.660 --> 0:36:50.870 Audy, Patrick Because ACA is the iodic code for Air Canada.
0:36:51.460 --> 0:36:51.870 Shknevsky, Vera Mm-hmm.
0:36:51.700 --> 0:36:53.100 Audy, Patrick So it doesn't really.
0:36:54.860 --> 0:36:58.90 Audy, Patrick I don't know. Like uh, when was jet on core?
0:37:0.840 --> 0:37:3.680 Audy, Patrick OK, don't really say WG A WestJet.
0:37:9.390 --> 0:37:9.620 Audy, Patrick No.
0:37:6.270 --> 0:37:10.330 Shknevsky, Vera I think you'll probably just need to put the whole name. Try Air Canada maybe?
0:37:10.790 --> 0:37:19.80 Audy, Patrick Yeah. So is that something we would enter or I don't really know what it does, I guess is what I'm getting at. So I always leave it blank. OK, so.
0:37:18.740 --> 0:37:19.90 Shknevsky, Vera Mm-hmm.
0:37:20.20 --> 0:37:21.390 Shknevsky, Vera There you go. Yeah.
0:37:22.610 --> 0:37:26.350 Shknevsky, Vera Jose doesn't recommend, just doesn't recognize all the shorts.
0:37:27.120 --> 0:37:27.790 Audy, Patrick Yeah.
0:37:29.610 --> 0:37:29.920 Audy, Patrick OK.
0:37:32.370 --> 0:37:33.650 Audy, Patrick I don't want these folks to.
0:37:34.520 --> 0:37:36.230 Shknevsky, Vera To seeing this, yeah.
0:37:35.840 --> 0:37:36.490 Audy, Patrick Yeah.
0:37:38.40 --> 0:37:38.590 Audy, Patrick Save.
0:37:41.820 --> 0:37:48.670 Audy, Patrick Uh could not be completed. So that's so I always have to put something FP OK.
0:37:50.810 --> 0:37:51.310 Audy, Patrick Save.
0:37:59.550 --> 0:38:6.200 Audy, Patrick So that's one of the things we need to know. The registration, we don't always at the time, so that that makes.
0:38:7.390 --> 0:38:8.880 Audy, Patrick Said difficult, but.
0:38:9.720 --> 0:38:10.50 Shknevsky, Vera Mm-hmm.
0:38:9.590 --> 0:38:12.400 Audy, Patrick So yeah, so interactions then I would go.
0:38:20.10 --> 0:38:20.500 Audy, Patrick OK.
0:38:13.250 --> 0:38:30.640 Shknevsky, Vera Well, it's OK. I mean, you don't have to cause my concentration is mainly on creating the new event. Currently I will reach, I will most likely after we deal with that we'll go into more details here. But currently I'm working more on the new event parts.
0:38:31.970 --> 0:38:35.820 Shknevsky, Vera I mean, obviously I do want to know more, but I'm also aware of the time.
0:38:37.480 --> 0:38:41.260 Shknevsky, Vera As well as you know, there's this huge amount of things to do here to do so.
0:38:42.430 --> 0:38:43.780 Audy, Patrick Yeah. No fair.
0:38:42.570 --> 0:38:48.510 Shknevsky, Vera And quick question, do you ever use advanced search? I think you said no, just want to double check.
0:38:49.830 --> 0:38:57.420 Audy, Patrick No. Uh and before I forget, I don't use these two things because I don't know how to use them. I use these two. That's it.
0:38:57.860 --> 0:38:58.240 Shknevsky, Vera Umm.
0:38:59.70 --> 0:39:0.850 Audy, Patrick So the advanced search.
0:39:1.950 --> 0:39:8.460 Audy, Patrick No. Uh, I've always had horrible luck with it in the onset of ticon, so I never used it again.
0:39:10.90 --> 0:39:20.120 Shknevsky, Vera Makes sense. And if you do need to update and event, does that happened that you actually need to go back to event and change it?
0:39:20.520 --> 0:39:21.150 Audy, Patrick It does.
0:39:21.730 --> 0:39:22.420 Audy, Patrick UM.
0:39:21.890 --> 0:39:23.640 Shknevsky, Vera So what do you do usually?
0:39:24.520 --> 0:39:25.930 Audy, Patrick I ask Sarah.
0:39:26.630 --> 0:39:27.40 Audy, Patrick Yeah.
0:39:26.600 --> 0:39:27.530 Shknevsky, Vera OK.
0:39:28.720 --> 0:39:29.920 Audy, Patrick Because I don't know how.
0:39:31.170 --> 0:39:36.720 Audy, Patrick And it's I have a hard time. So unless you know the incident number so the like.
0:39:36.660 --> 0:39:37.130 Shknevsky, Vera Mm-hmm.
0:39:38.70 --> 0:39:42.290 Audy, Patrick This guy here. Sometimes you don't know it. It'd be nice to have like.
0:39:43.900 --> 0:39:53.460 Audy, Patrick And we might have this and I just don't know how to use it, but it'd be nice to have like an AVOPS specific report thing that I could just go through and say, hey.
0:40:4.870 --> 0:40:5.150 Shknevsky, Vera Mm-hmm.
0:40:5.210 --> 0:40:7.950 Audy, Patrick I'll be able to. I just don't use it because I've had.
0:40:8.670 --> 0:40:10.910 Audy, Patrick A hard time in the past and I just like.
0:40:18.200 --> 0:40:18.680 Shknevsky, Vera Umm.
0:40:20.680 --> 0:40:20.940 Shknevsky, Vera Yeah.
0:40:11.870 --> 0:40:24.210 Audy, Patrick I literally personally what I'll do is I'll go in our inbox for AVOPS I'll do a search in there, see if I can find the report number. I'll try it in the top bar there if if I can. If something comes up.
0:40:24.870 --> 0:40:38.340 Audy, Patrick But it's not very user intuitive to go in, click it and just create an update. You have to know where to click and I don't know where to click and instead of spending 20 minutes figuring it out, I'll create a new report and I'll send it that way.
0:40:40.390 --> 0:40:40.710 Audy, Patrick Yeah.
0:40:38.930 --> 0:40:40.720 Shknevsky, Vera Oh, OK, so you just OK.
0:40:45.580 --> 0:40:45.980 Audy, Patrick Yes.
0:40:41.940 --> 0:40:46.710 Shknevsky, Vera Will you just duplicate the information basically on the new OK.
0:40:52.500 --> 0:40:53.110 Shknevsky, Vera Yeah.
0:40:47.920 --> 0:40:57.550 Audy, Patrick Yeah, I know it's not good. And then I usually I get away with it because I'm the boss, but I know Sarah and Pellerin just shake their heads. So.
0:41:1.220 --> 0:41:2.270 Shknevsky, Vera OK. Gotcha.
0:41:3.270 --> 0:41:16.200 Shknevsky, Vera OK, I think I'm good. I is there anything else you do after you enter the into TCOMS the sorry after you enter an event into TCOMS. Is there any other actions that you take afterwards?
0:41:16.840 --> 0:41:22.30 Audy, Patrick Ah, well, I mean, in here it would be, uh, to the like all I won't do it there, but.
0:41:20.620 --> 0:41:24.50 Shknevsky, Vera No, not not in here, but like outside of ticom, sorry.
0:41:25.170 --> 0:41:25.950 Audy, Patrick Uh, no.
0:41:26.480 --> 0:41:26.800 Shknevsky, Vera OK.
0:41:27.310 --> 0:41:27.840 Audy, Patrick No.
0:41:28.20 --> 0:41:31.800 Shknevsky, Vera So that's it, you basically this is the last step. You just closed it and that's it.
0:41:32.250 --> 0:41:32.640 Audy, Patrick Yep.
0:41:34.70 --> 0:41:34.260 Audy, Patrick Yep.
0:41:33.150 --> 0:41:38.160 Shknevsky, Vera OK. And uh, I think that's all my questions.
0:41:38.640 --> 0:41:39.720 Shknevsky, Vera UM.
0:41:40.860 --> 0:41:43.890 Shknevsky, Vera Yeah, I think I have all the information I need.
0:41:44.510 --> 0:41:44.720 Audy, Patrick Right.
0:41:44.700 --> 0:41:49.770 Shknevsky, Vera Uh, is there any other pain points that you have except the advanced search and everything else?
0:41:53.300 --> 0:41:54.160 Audy, Patrick No, I mean.
0:41:54.740 --> 0:41:55.590 Audy, Patrick Umm.
0:41:57.970 --> 0:42:9.260 Audy, Patrick They sometimes like when when the field don't like it. It kind of. It doesn't let us move ahead. That could be a pain point, but I don't know how to test that so.
0:42:9.800 --> 0:42:10.140 Shknevsky, Vera Mm-hmm.
0:42:11.70 --> 0:42:17.170 Audy, Patrick Umm, but uh, it's not. Yeah, I'm not saying that to be negative. I'm just saying it just cause this.
0:42:17.640 --> 0:42:18.870 Shknevsky, Vera No, not negative is gonna.
0:42:17.820 --> 0:42:19.90 Audy, Patrick You know, if you're.
0:42:19.780 --> 0:42:30.590 Audy, Patrick Well, because sometimes we get a call at 3:00 AM. We need to fill one of these out urgently. We fill it out and then we're fighting with the system because it doesn't like something. Possibly because we're half asleep, but also because.
0:42:31.390 --> 0:42:34.440 Audy, Patrick Something the system doesn't like, so I don't know.
0:42:36.180 --> 0:42:41.950 Audy, Patrick I know I can't have everything here, but it it's just if there's a way to avoid having hiccups.
0:42:42.550 --> 0:42:43.90 Shknevsky, Vera Umm.
0:42:43.380 --> 0:42:48.920 Audy, Patrick But then I don't know if that would affect the statistics in the long term, so I don't know. That's just I'll leave that in the air.
0:42:49.830 --> 0:43:1.410 Shknevsky, Vera OK. OK. No, that that's a good feedback. And just to clarify, are you, do you all work like this, so it's all on call, right and all three of you?
0:43:4.160 --> 0:43:5.20 Shknevsky, Vera Ohh OK.
0:43:2.270 --> 0:43:16.700 Audy, Patrick Uh, it's actually eight of us. So, Ryan. Yeah. So, Sarah Pierre, Luc and I are run the show. We we we run AVOPS. But then after hours because we're on call one week at a time.
0:43:17.680 --> 0:43:32.950 Audy, Patrick The there is 5 inspectors up mostly in HQ. One is in Quebec City that use this tool to issue reports so and they don't do this day in, day out so it has to be user friendly for them otherwise it won't get done.
0:43:33.730 --> 0:43:34.340 Shknevsky, Vera OK.
0:43:34.840 --> 0:43:35.40 Audy, Patrick No.
0:43:36.700 --> 0:43:41.200 Shknevsky, Vera OK. But they don't do they don't take the calls and answer the events.
0:43:43.210 --> 0:43:44.620 Shknevsky, Vera OK there as well.
0:43:42.150 --> 0:43:47.420 Audy, Patrick They do. They do. So, yeah. Yeah. We're in the office between 8:00 and 4:00.
0:43:47.970 --> 0:43:48.380 Shknevsky, Vera Umm.
0:43:54.170 --> 0:43:54.520 Shknevsky, Vera OK.
0:44:3.350 --> 0:44:4.160 Shknevsky, Vera OK.
0:43:48.730 --> 0:44:10.540 Audy, Patrick And then at 4:00 o'clock we transfer it to somebody else if it, if it's not us, it's so tonight we're transferring it to Meredith. She works for aircraft services. Her, her. Her day job is completely different. But we we. Yeah. So we've trained her to be able to do this after hours. So she's our our expert for tonight.
0:44:11.540 --> 0:44:15.470 Shknevsky, Vera Gotcha. OK, good to know. I didn't know, OK.
0:44:20.260 --> 0:44:20.570 Audy, Patrick OK.
0:44:16.110 --> 0:44:23.910 Shknevsky, Vera Uh, OK, I don't have any further questions. Thank you so much for doing this. Do you have any questions for me?
0:44:24.490 --> 0:44:26.820 Audy, Patrick No, no, that's perfect. I thank you for your time.
0:44:27.280 --> 0:44:30.810 Shknevsky, Vera Thank you for your time. I hope it was a bit more relaxing than the rest of your day.
0:44:31.320 --> 0:44:34.10 Audy, Patrick It was actually, and it was a pleasure talking to you.
0:44:34.870 --> 0:44:35.780 Shknevsky, Vera Good, good.
0:44:37.690 --> 0:44:39.210 Shknevsky, Vera I feel like she was my goal.
0:44:42.480 --> 0:44:53.550 Shknevsky, Vera Alright then go on with your day. And again, thank you so much. You know, it's very, very helpful to know how people actually work with it. So yeah.
0:44:53.980 --> 0:44:54.320 Audy, Patrick OK.
0:44:55.410 --> 0:44:56.20 Shknevsky, Vera Thank you.
0:44:55.690 --> 0:44:57.780 Audy, Patrick Alright. Well thank you very. Have a great day.
0:44:59.160 --> 0:44:59.420 Audy, Patrick By.
0:44:58.130 --> 0:44:59.460 Shknevsky, Vera You too. Bye.