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Impact
Extensive – A core business functionality is unavailable; the application is unable to function.
Significant – A business functionality is unavailable or degraded, impacting a large group of users. No workaround is available, or a workaround is possible and may be a significant amount of work for the clients.
Moderate – An incident impacting a small group of users. A workaround is available and manageable for the clients.
Minor – A single user incident.
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