Page Comparison

...

See also. for detailed MDM repair information and history: CAWIS MDM - SWIMN MDCOUTAGES - BSD - Civil Aviation - Confluence (atlassian.net)

General Troubleshooting

1. Check the log at \\ncrws548\scripts\CivAv\CAWIS-MDM\.
   Note: The log files are automatically rotated when they hit a certain size. You may need to look in the “logs” folder if the problem happened a while ago.

   1. If there’s no logs being generated => the task isn’t running :

      1. Contact the group responsible for the server for diagnostic or server restart.

   2. If the process seems to be looping the same messages => One of the thread in stuck:

      1. You can wait for the deadlock-prevention timer (2hr) to kick in.

      2. OR contact the group responsible for the server to kill the task.

   3. If there’s a message like “Application is disabled due to database configuration.“ => The application is disabled

      1. In the TR47 table in the CAWIS database, set the configuration called “MDM - APPLICATION ENABLE” to “true”.

   4. If there’s a message like “exchange server is unreachable.“ => The email account might be locked.

      1. Open a command prompt and type “net user DNRENAC /domain“. In the response, you should get something like below:

         

         If the line “Account active” says “Locked” or “No”, contact the Service Desk for them to reactivate the account.

...