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See also. for detailed MDM repair information and history: MDM OUTAGES - BSD - Civil Aviation - Confluence (atlassian.net)

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e-mail notificications regarding expiration of the AAIR inbox password

See also

CAWIS DevOps task: 235611 CAWIS Airworthiness Directive (AD) Distribution
Bug 235611: CAWIS Airworthiness Directive (AD) Distribution - Boards (azure.com)

CAWIS DevOps task 240218 CAWIS AD Distribution MDM not functional
Bug 240218: CAWIS AD Distribution MDM not functional - Boards (azure.com)

For the purpose of earlier awareness and easier

See also “General Troubleshooting on this page

• All members of the maintenance team, including the product owner, have been added to an automated process that will send an email when the AAIR /RAINA (TC) password will expire within 10 days.
  
  
  
  Note: we had hoped to be able to provide the team distribution list (Team Avro Arrows). Unfortunately, the initial test email that was not distributed. Our contact, Robert Lang, also tested using the distribution list for the team he is a member list. That did not work either. He advised that the email is possibly being flagged as a “mass email” (spam) when the distribution list is used.
  
  For that reason, the contact information is listed individually.
  
  The current recipients are listed below.
  
  Team lead:
  alain.asgill@tc.gc.ca   ASGILLA
  
  Product owner:

• kelly,haynes@tc.gc.ca HAYNESA
  
  
  Developers:

• phuong.nguyen@tc.gc.ca  NGUYEPH

• riadh.said@tc.gc.ca     SAIDR  

• christopher.collins@tc.gc.ca  COLCHRI

• haoyuan.wang@tc.gc.ca   WANGHA  

• rajesh.shah@tc.gc.ca    SHAHR  

• hiren.amin@tc.gc.ca     AMINH  

• siamak.shirzad@tc.gc.ca SHIRZAS

• sufyan.maghur@tc.gc.ca  MAGHUSU

• noreen.dertinger@tc.gc.ca  DERTINN
  
  The Business client also receive these emails.
  
  
  The process will send an email once everyday until the password is reset.
  
  Example:
  

  Image RemovedThe following team members have also been given access to the AAIR inbox

  
  

  Image Added

AAIR inbox inbox access:

• alain.asgill@tc.gc.ca   ASGILLA

• phuong.nguyen@tc.gc.ca  NGUYEPH

• riadh.said@tc.gc.ca     SAIDR  

• christopher.collins@tc.gc.ca  COLCHRI

• haoyuan.wang@tc.gc.ca   WANGHA  

• rajesh.shah@tc.gc.ca    SHAHR  

• hiren.amin@tc.gc.ca     AMINH  

• siamak.shirzad@tc.gc.ca SHIRZAS

• sufyan.maghur@tc.gc.ca  MAGHUSU

• noreen.dertinger@tc.gc.ca  DERTINN
  

•  have been granted full permission and send as to TC.AAIR-RAINA.TC@tc.gc.ca

   

  These permissions take min 24 hrs to apply at which time mailbox

  can be added using instructions located in Knowledge base

  article https://orion.tc.gc.ca/dwp/app/#/knowledge/KBA00002102/rkm
  Logging an ORION ticket to request that the AAIR password be reset:

To fix the AAIR Password issue

1. Log an Orion ticket using the Orion “Report an issue” category:

In the description:1.

1. Request SSC to fix the SSC password issue.

2. Indicate that the AAIR inbox, which uses CAWIS MDM, is a mission critical aviation safety application.

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1. Indicate that the ticket should be routed to SSC email group to reset the AAIR inbox password.

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1. Include the error message.

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1. Include the error information from the log (see step 1 in “General troubleshooting”.
   
   Notes:
   1) as non SSC staff we will not be able to log a ticket for SSC directly.
   
   2) per an email discussion with service desk, only BMC Administrators are able to open tickets that are prefixed with INC. We don’t have access to those tickets that begin with “INC”
   
   
   Reset of the password
   

In the most recent reset of the password, on January 19, 2023, the service desk agent provided control of the screen so that we could set the password. You can use a password generator link such as StrongPasswordGenerator (Get a Safe Password Now) - Privacy Canada

Updating TOAD

immediately following the successful reset of the AAIR inbox password, the CIVAV developer should make the following updates in TOAD).

General Troubleshooting

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This is time sensitive.

Here’s the steps to fix the issue:

1. In the table TR47_CAWIS_GENERAL_PROPS:

a. Set the value of “MDM - MAILBOX PASSWORD” to the new password.

b. Set the value of “MDM - MAILBOX PASSWORD LAST CHECK DATE to SYSDATE + 2”. This will ensure that MDM does the password change two days after the reset (you have to wait a day to do another password change)

c. Clear the value of “MDM - MAILBOX PASSWORD SECRET” (Do not remove the row). This is to tell MDM that the password is unencrypted.

General Troubleshooting

See also the discussion in CAWIS DevOps task: 235611 CAWIS Airworthiness Directive (AD) Distribution
Bug 235611: CAWIS Airworthiness Directive (AD) Distribution - Boards (azure.com) on Jan 26 and 27, 2023.

Contact list for the contacts mentioned below:

1. If there’s no logs being generated => the task isn’t running :

   1. Contact the group responsible for the server for diagnostic or server restart.
      Current update, Jan 2023 regarding who to contact:

      For support on the web application contact the web group.
      For a production issue with the web application, open an ORION ticket to the attention of the web server group so that they can work on and document the issue.
      
      

   2. If the process seems to be looping the same messages => One of the thread in stuck:

      1. You can wait for the deadlock-prevention timer (2hr) to kick in.

      2. OR contact the group responsible for the server to kill the task.
         
         Per Marcin on Jan 27, 2023: “the deadlock issues we had we back in 2020 and for those you need to contact Oracle dba group.”
         

   3. If there’s a message like “Application is disabled due to database configuration.“ => The application is disabled

      1. In the TR47 table in the CAWIS database, set the configuration called “MDM - APPLICATION ENABLE” to “true”.
         

   4. If there’s a message like “exchange server is unreachable.“ => The email account might be locked.

      1. Open a command prompt and type “net user DNRENAC /domain“. In the response, you should get something like below:

         

         If the line “Account active” says “Locked” or “No”, contact the Service Desk for them to reactivate the account. To-date, most recently in Jan 2023, Robert Lang and Muhammad Duhabei assisted with this.