...
What is an RFC ticket?
Why is it important?
...
Where to complete
...
the RFC ticket
The RFC ticket is completed in Service Manager.
How to complete
Navigate to tab ‘Change Open Prompt’.
...
Statement indicating that a backout or rollback procedure is in place - {We have a documented roll back procedure for backing out of this change. We will put this document in the deployment folder (RDIMS#: 8964742)
Outline rollback procedures -
{Microsoft Click Once Once…..see RSIG Software release to Production: Create Service Manager Ticket for details}
{…}
Plan
Navigate to tab ‘Plan’ to the left-hand side of the ‘Change Open Prompt’ tab.
Fill out the field, and include the following details:
{Add tasks - not sure why ta