Introduction
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Date: |
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Hi ________________, my name is ________________ and I am a User Experience Designer here at Transport Canada.
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I’m going to start the recording now. Once more for the recording, do we have your permission to record today’s session?
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Background information - Pre-test questions
Before we get started, I’d like to ask you a few background questions. As I mentioned before, these answers will remain fully anonymous.
What is your occupation?
How long have you been working in your current occupation?
How many hours a week do you use a computer, the internet and email?
Describe a typical work day for you?
Do you use any particular web-based applications in your day to day work? If so, do you have any favourites? What do you particularly like about them?
How frequently do you interact with Transport Canada?
What method do you typically use to interact with Transport Canada? Web, Email, Phone, Paper?
Tasks
We are going to look at a few tasks today. As much as possible, it will help us if you can try to think out loud as you go along. Let’s begin.
Task #1 - {Task summary}
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Observation points |
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Probing questions | ||
Ratings | On a scale of 1-5, 1 being very difficult and 5 being very easy, how would you rate this task? Why? On a scale of 1-5, 1 being very slow and 5 being very fast, how efficient was this task to complete? Why? On a scale of 1-5, 1 being very dissatisfied and 5 being very satisfied, how satisfied were you with the experience of completing this task? Why? | |
Task completion |
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Debriefing
Note: As time permits and depends on previous comments & questions asked during the session.
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Do you have any questions for me now that we’re done?
Conclusion
Thank you for your participation today – it was very helpful. Should we have any follow-up questions, can we contact you again?
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