...
Discovery should be technology and solution-agnostic
Discovery should not involve testing a hypothesis
Ask, "What do we want to achieve?" or "What does success look like?"
Tools
User interview
User journey map
Service blueprint
Benchmark test
...
Diverge and converge brainstorming workshop
Information architecture diagram
Workflow diagram
Low fidelity wireframes (Balsamiq, Miro Wireframing)
...
Include a diverse set of users, such as different personas, user roles, and demographics
Test training and help materials
Tools
A/B test
/wiki/spaces/UX/pages/2646933560
...