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It is important that TRIAGE tickets in DevOps are reviewed regularly by all DSD-Marine scrum teams. Marine Safety and Security stakeholders have access to dashboards showing the current state of MSS Application support by DSD-Marine. Large numbers of tickets waiting for triage may give MSS stakeholders a negative impression of DSD-Marine's current efforts to support the MSS application portfolio. Please take the time to triage tickets every day.
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If you are receive e-mails or phone calls from business clients seeking application support, please let your Scrum Master know as soon as possible. While we are committed to providing timely support to our clients, we want to minimize any additional impact on our scrum teams' sprints. Although a PDF form is being created to give MSS clients a single method of requesting application support, the current procedure for clients to request support can be found on the following page: How to Submit a Support Request to Service Desk for MSS Applications Clients should be directed to use the DSD-Marine Support Intake Form.
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