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Business readiness is about checking to ensure that all the potential risks associated with delivery of a digital service are considered and managed. It starts with awareness. Is your team aware of issues and do you have understanding of the impacts of those issues?
Is there a legacy form? How will it change?
Is there a service standard associated to the service? Should there be? How is it measured today? Will that need to change?
Is there a need for data digitization (digitizing historical paper based records) to provide continuity for a digital service?
Is there a cost recovery component to the service? Should there be one?
Are there legislation changes (i.e. witnessed ink signature is no longer required) required or that are looming that may effect how this service is delivered?
Are there regulations changes required or looming that may affect how this service is delivered?
Will there be significant process changes to how the service is delivered or administered?
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Access the business readiness workbook here…
What
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affects business readiness
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?
Managing legislation changes
If the current Business goals
What is the business trying to achieve by moving to a digital service? For example business goals might be to increase the speed for processing a service request, or to use fewer resources to process a service request. Typically a business goal can be translated into some form of measurable metric, to establish a baseline for the current service and to help determine if the business goals were achieved when evaluating whether the project was successful once the service is released.
Legislation changes
What is a legislation change? An example is if a service governed by legislation requires an applicant of the service to make a declaration that needs to be signed and witnessed by an administer of oaths, then in order to replace the current form with a digital form the legislation must change to eliminate the witnessing of the declaration. Until the this legislation changes this service cannot move to a digital solution. Legislation changes can be a lengthy process, requiring minister level involvement and intense legal scrutiny. If a service does require legislation changes, always account for extra time.
Regulations changes
What is a regulation change? An example of a regulation change might be if Transport Canada starts accepting inspection reports from a third party organization. This change to regulations may provide additional option for an applicant.
Changing service standards
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Does the service have a Canada.ca service page? How will the pages content need to change? It will necessary to describe how How can the the service can be accessed online and what will be required to do so (account).?
Enabling cost recovery
Does the the service have a fee an applicant must pay? How is it collected today? How will the collection of that fee change? Any service that has a fee associated to it must have a defined service standard. A service standard defines how long it will take for Transport Canada to process an applicants request. When service standards are exceeded some portion of the fee must be remitted back to the applicant, as per the Government of Canada Service Fee Act.
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