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Formal review is used to showcase a service to the stakeholders. Stakeholders are given the opportunity to make suggestions, and comments about the service. Recommended changes, and updates are captured in the backlog and prioritized.
Accessibility evaluation
All services at Transport Canada must comply with WCAG 2.0 standards at AA compliance level. Services that cannot meet this minimum compliance level require sign-off (at what level) and have a compliance plan in place so that a schedule is available to indicate when full compliance will occur.
Change management planLorem ipsum
Communication with users, stakeholders
Canada.ca service initiation (launch) pages
Timelines
Usability evaluation
Good practice is to use usability testing to evaluate whether the service offers sufficient usability to it’s users. Usability testing is typically performed by a user experience practitioner by inviting real users of the service, to perform a structured set of task using semi-functional prototype or actual production code of a system. Usability testing can help to identify issues with a services design prior to its release. Any issues found during usability testing can be captured into the product backlog.