Web Technical Support / Soutien Technique Web (TC) WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

In an emergency, the members of the web team can be contacted directly:

• Wieczorek, Marcin Marcin.Wieczorek@tc.gc.ca

• Michaud, Marcel marcel.michaud@tc.gc.ca

• Chu, Meng (Amanda) meng.chu@tc.gc.ca

TC.F NCR AFCDC Client Support / Soutien des clients RCN F.TC <AFCDCClientSupport-Soutiendesclients@tc.gc.ca>

Change Management Support (SMGS). For example, if you want to change a release data for an SMGS change.

DL OTT DBA Group DLOTTDBAGroup@tc.gc.ca

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

Data Management - AFCH DataManagement-AFCH@tc.gc.ca

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

DL OTT Information Management ACE DLOTTInformationManagementACE@tc.gc.ca

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

TC Cloud / Infonuagique (TC) TC.Cloud-Infonuagique.TC@tc.gc.ca

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

DL OTT Citrix Admins DLOTTCitrixAdminss@tc.gc.ca

We have several apps delivered Citrix, including:

• MSIS

• MEMS

• MIB

ACCESS CNTL - AFCDA AccessControl@tc.gc.ca

For all things Active Directory, and maybe more.

PACE - Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

• User Licenses

• New Environments

• The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

Service Desk NCR / Bureau de service RCN (TC) TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca

• Request for password changes (generic, service, etc.).
  2nd level escalation for emergencies: Dalrymple, Paul paul.dalrymple@tc.gc.ca

• IT Equipment
  2nd level escalation for emergencies: McWaters, Adam adam.mcwaters@tc.gc.ca

• MS-Teams issues
  2nd level escalation for emergencies: Ponton, Pierre-Louis pierre-louis.ponton@tc.gc.ca

• Updates to Distribution Lists
  2nd level escalation: Cuconato, Fernando Fernando.Cuconato@ssc-spc.gc.ca

Microsoft Premier Support for external MS Support

When you’re really stuck, contact:

• Martin Hubert (Unlicensed)

• Walter Hoban

TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.

Exchange 365 Servers - Shared Services

• If you know the general mailbox for SSC support or Exchange support, pls paste here.

  • For 2nd level escalation: Fevrier, Brian brian.fevrier@ssc-spc.gc.ca

TC - Shared Services Canada (SSC) Liaison Office

• Contact this inbox to escalate tickets or maintain priority with SSC that are waiting on action from SSC.

  • DSD SSC Liaison Office / Bureau de liaison SPC DGSN DSDSSCLiaisonOffice-BureauDeLiaisonSPCDGSN@tc.gc.ca

• If you need further escalation, you may reach out directly to the manager of SSC Liaison:

  • Leung, Polly polly.leung@tc.gc.ca

Analytics Centre of Expertise / Centre d’expertise d’analyse (TC) TC.AnalyticsCentreExpertise-Centredexpertisedanalyse.TC@tc.gc.ca

• Contact this group for things related to:

  • Analytics

  • Power BI

  • TC Data Lake

Microsoft Support for Power Platform https://admin.powerplatform.microsoft.com/support

• If the PACE team (see above) can’t figure it out, they will ask you to open a new support ticket w/ Microsoft.

Agile Centre of Excellence / Centre d’Excellence Agile AgileCoE-CdEAgile@tc.gc.ca

• https://www.gcpedia.gc.ca/wiki/AgileCentreOfExcellence

• Their offerings include:

  • Agile coaching.

  • Monthly Agile CoP.

  • Bi-weekly Scrum Master CoP.

Robotic Process Automation CoE / Automatisation des processus robotisés Cde RPACoE-CdeAPR@tc.gc.ca

• https://www.gcpedia.gc.ca/wiki/Robotic_Process_Automation_@_TC

  • Portfolio: https://sway.office.com/SDh4lH1kd5BlOoWy?ref=email&loc=play

Pluralsight

For adding/removing Managers (the people who are able to assign/revoke your team’s shared license), contact Richard Roberts richard.roberts@tc.gc.ca

Enterprise Geospatial Information System / Système d’Informations Géographiques d’Entreprise (TC) EnterpriseGIS-SIGEntreprise@tc.gc.ca

• Enterprise GIS

• For second level support:

  • Team Lead: Boniecki, Stefan Stefan.Boniecki@tc.gc.ca

  • Dev team: Faria dos Santos, Alvaro Alvaro.FariadosSantos@tc.gc.ca