Web Technical Support / Soutien Technique Web (TC) WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

In an emergency, the members of the web team can be contacted directly:

• Wieczorek, Marcin Marcin.Wieczorek@tc.gc.ca

• Michaud, Marcel marcel.michaud@tc.gc.ca

• Chu, Meng (Amanda) meng.chu@tc.gc.ca

TC.F NCR AFCDC Client Support / Soutien des clients RCN F.TC <AFCDCClientSupport-Soutiendesclients@tc.gc.ca>

Change Management Support (SMGS). For example, if you want to change a release data for an SMGS change.

DL OTT DBA Group DLOTTDBAGroup@tc.gc.ca

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

Data Management - AFCH DataManagement-AFCH@tc.gc.ca

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

DL OTT Information Management ACE DLOTTInformationManagementACE@tc.gc.ca

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

TC Cloud / Infonuagique (TC) TC.Cloud-Infonuagique.TC@tc.gc.ca

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

DL OTT Citrix Admins DLOTTCitrixAdminss@tc.gc.ca

We have several apps delivered Citrix, including:

• MSIS

• MEMS

• MIB

ACCESS CNTL - AFCDA AccessControl@tc.gc.ca

For all things Active Directory, and maybe more.

PACE - Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

• User Licenses

• New Environments

• The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

Service Desk NCR / Bureau de service RCN (TC) TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca

• Request for password changes (generic, service, etc.).
  2nd level escalation for emergencies: Dalrymple, Paul paul.dalrymple@tc.gc.ca

• IT Equipment
  2nd level escalation for emergencies: McWaters, Adam adam.mcwaters@tc.gc.ca

• MS-Teams issues
  2nd level escalation for emergencies: Ponton, Pierre-Louis pierre-louis.ponton@tc.gc.ca

• Updates to Distribution Lists
  2nd level escalation: Cuconato, Fernando Fernando.Cuconato@ssc-spc.gc.ca

Microsoft Premier Support for external MS Support

When you’re really stuck, contact:

• Martin Hubert (Unlicensed)

• Walter Hoban

TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.

Exchange 365 Servers - Shared Services

• If you know the general mailbox for SSC support or Exchange support, pls paste here.

  • For 2nd level escalation: Fevrier, Brian brian.fevrier@ssc-spc.gc.ca

TC - Shared Services Canada (SSC) Liaison Office

• Contact this inbox to escalate tickets or maintain priority with SSC that are waiting on action from SSC.

  • DSD SSC Liaison Office / Bureau de liaison SPC DGSN DSDSSCLiaisonOffice-BureauDeLiaisonSPCDGSN@tc.gc.ca

• If you need further escalation, you may reach out directly to the manager of SSC Liaison:

  • Leung, Polly polly.leung@tc.gc.ca

Analytics Centre of Expertise / Centre d’expertise d’analyse (TC) TC.AnalyticsCentreExpertise-Centredexpertisedanalyse.TC@tc.gc.ca

• Contact this group for things related to:

  • Analytics

  • Power BI

  • TC Data Lake

Microsoft Support for Power Platform https://admin.powerplatform.microsoft.com/support

• If the PACE team (see above) can’t figure it out, they will ask you to open a new support ticket w/ Microsoft.

Agile Centre of Excellence / Centre d’Excellence Agile AgileCoE-CdEAgile@tc.gc.ca

• https://www.gcpedia.gc.ca/wiki/AgileCentreOfExcellence

• Their offerings include:

  • Agile coaching.

  • Monthly Agile CoP.

  • Bi-weekly Scrum Master CoP.

Robotic Process Automation CoE / Automatisation des processus robotisés Cde RPACoE-CdeAPR@tc.gc.ca

• https://www.gcpedia.gc.ca/wiki/Robotic_Process_Automation_@_TC

  • Portfolio: https://sway.office.com/SDh4lH1kd5BlOoWy?ref=email&loc=play

Pluralsight

For adding/removing Managers (the people who are able to assign/revoke your team’s shared license), contact Richard Roberts richard.roberts@tc.gc.ca

Enterprise Geospatial Information System / Système d’Informations Géographiques d’Entreprise (TC) EnterpriseGIS-SIGEntreprise@tc.gc.ca

• Enterprise GIS

• For second level support:

  • Team Lead: Boniecki, Stefan Stefan.Boniecki@tc.gc.ca

  • Dev team: Faria dos Santos, Alvaro Alvaro.FariadosSantos@tc.gc.ca

TC.F NCR MAACE Management / Gestion CEMAA RCN F.TC NCRMAACEManagement-GestionCEMAARCN@tc.gc.ca

MAACE Management Team (Director and Managers)

Robert Robinson, Justin Green

TC.F NCR MAACE All Staff / Tout personnel CEMAA RCN F.TC NCRMAACEAllStaff-ToutPersonnelCEMAARCN@tc.gc.ca

All employees and consultants currently employed by MAACE.

Robert Robinson, Justin Green

TC.F NCR MAACE Marine Leads / Chefs maritime CEMAA RCN F.TC DLOTTAFCCBTeamLeads@tc.gc.ca

List of all team leaders and managers employed by MAACE-Marine. This distribution list controls editor access to the shared team calendar, as well as specific management-related material on the network drives.

Justin Green

TC.F NCR MAACE Marine Staff / Personnel maritime CEMAA RCN F.TC DLOTTAMSBCAllStaff@tc.gc.ca

List of all employees and consultants currently employed by MAACE-Marine. This distribution list controls access to the shared team calendar, used for leave requests, and shared network folders (development servers and shared group drive \\tc4s0b\groups\afccb).

Justin Green

TC.F NCR MAACE Marine Employees / Employés maritime CEMAA RCN F.TC DLOTTAMSBCStaff@tc.gc.ca

A list of all employees - indeterminate, term, casual, and student - currently employed by MAACE-Marine.

Justin Green

TC.F NCR MAACE Marine Consultants / Consultants maritime CEMAA RCN F.TC NCRMAACEMarConsult-ConsultMarCEMAARCN@tc.gc.ca

A list of all consultants currently employed by MAACE-Marine.

Justin Green

TC.F NCR MAACE Marine Scrum Masters / Scrum masters maritime CEMAA RCN <TBD>

A list of all MAACE-Marine scrum masters (TBD).

Justin Green

TC.F NCR AFCCB MAACE Team Turtle TNT / Equipe Tortue TNT CEMAA RCN <F.TCTeamTurtleMAACETNT-EquipeTortue2@tcTNTCEMAA@tc.gc.ca>

Distribution list to email The Ninja Turtles. Accessible to non-TC senders. Active Directory group.Note: request made to change the name of this DL to “TC.F NCR MAACE Team TNT / Équipe TNT CEMAA RCN F.TC”

William Rivers, Justin Green

TC.F NCR MAACETeam Narwhals/ Equipe Narwhals CEMAA RCN F.TC <TBD>

Distribution list to email The Narwhals .

Roxanne Lafleur, Justin Green

TC.F NCR MAACE Team Nemo / Équipe Nemo CEMAA RCN <F.TC MAACENemo-NemoCEMAA@tc.gc.ca>

Distribution list to email Team Nemo

Justin Green

TC.F NCR MAACE Team Poseidon / Equipe Poseidon CEMAA RCN F.TC <TBD>

Distribution list to email Team Poseidon

Roxanne LafleurGabriel Lanthier, Justin Green

TC.F NCR MAACE Team Kraken / Equipe Kraken CEMAA RCN F.TC <TBD>

Distribution list to email Team Kraken.

Maggie Lee, Justin Green

TC.F NCR MAACE MSS Support / Soutien SSM CEMAA RCN F.TC <TBD>

Distribution list that MSS stakeholders and users contact for support requests related to the MSS legacy portfolio. Formerly known as DL OTT AFCCB MSS Support.

William RiversChris Evans, Justin Green

TC.F NCR AFCCB MAACE Team Triton / Equipe Équipe Triton CEMAA RCN F.TCDLOTTAFCCBTeamTriton@tc
NCRMAACETeamTriton-EquipeTritonCEMAARCN@tc.gc.ca

Distribution list to email Team Triton.  Team Triton is the support team for all of the DSD-Marine applications.

William RiversChristopher Hunt, Justin Green

TC.F NCR AFCC Team Fusion / Équipe Fusion RCN F.TC TeamFusion-EquipeFusion2@tc.gc.ca

Distribution list for Team Fusion. Accessible to non-TC senders.

Samantha Tim

DL OTT AFCCB Agile - Team SAM DLOTTAFCCBAgileTeamSAM@tc.gc.ca

Distribution list to email The Scruminators.

Samantha Tim

TC.F NCR AFCC Staff / Personnel RCN F.TC AFCCStaff-PersonnelAFCC@tc.gc.ca

Distribution list to email Scruminators, Ninja Turtles and Fusion.

Samantha Tim