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System Profile

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ENV

UNC
Content of both options confirmed to be identical on
February 10, 2023

Log files

Current logs are in a file called
output.log in the root of the UNC path for the affected environment.

When the log reaches a certain size they are moved to the “logs” folder. For older issues check the output logs in the logs folder.

DB

DEV

\\tcwebscriptstest\Scripts\CivAv\CAWIS-MDM (Dev)

OR

\\ncrws514\Scripts\CivAv\CAWIS-MDM (Dev)

CAWISD

PREACC

n/a

PREACC_CA

ACC

\\tcwebscriptstest\Scripts\CivAv\CAWIS-MDM

OR

\\ncrws514\Scripts\CivAv\CAWIS-MDM

CAWISA

PROD

\\tcwebscripts\scripts\CivAv\CAWIS-MDM

OR

\\ncrws548\scripts\CivAv\CAWIS-MDM

CAWISP

TRAINING

...

  1. Check the log file for the environment that is affected. The current The current log file is called “output.log”. They are located in the UNC locations listed in the Environment access information at the beginning of this document. The log files are automatically rotated when they hit a certain size. You may need to look in the “logs” folder if the problem happened a while ago.

    The MDM inbox/account is called DNRENAC. Currently, it’s password is auto updated every 80 days, by the MDM process on the script server at \\ncrws548\scripts\CivAv\CAWIS-MDM. Again, log files in the “Log” directory will tell you exactly when the process began failing

  2. If there’s no logs being generated => the task isn’t running
    For support on the web application contact the web group for diagnostic or server restart.

    For a production issue with the web application, open an ORION ticket to the attention of the web server group so that they can work on and document the issue.

  3. If the process seems to be looping the same messages => One of the thread in stuck:

    • You can wait for the deadlock-prevention timer (2hr) to kick in.

    • OR contact the group responsible for the server to kill the task.

      Per Marcin on Jan 27, 2023: “the deadlock issues we had we back in 2020 and for those you need to contact Oracle dba group.”

  4. If there's a message like “Application is disabled due to database configuration.“ => The application is disabled

    1. In the TR47 table in the CAWIS database, set the configuration called “MDM - APPLICATION ENABLE” to “true”.

  5. If there’s a message like “exchange server is unreachable.“ => The email account might be locked.

    1. Open a command prompt and type “net user DNRENAC /domain“. In the response, you should get something like below:

      If the line “Account active” says “Locked” or “No”, contact the Service Desk for them to reactivate the account. To-date, most recently in Jan 2023, Robert Lang and Muhammad Duhabei Dehaibi assisted with this.

    2. The password for DNRENAC is in PINS. It is set to “never expire”. If the password does get changed for any reason the database table TR47_CAWIS_GENERAL_PROPS also needs to be updated. See also:
      Resetting/Updating AAIR inbox password - BSD - Civil Aviation - Confluence (atlassian.net)