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System Profile

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http://mytc/RDIMS/8161163

Good To Know

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Troubleshooting steps for MTCO

http://mytc/RDIMS/15831170

What is MIB?

• MIB is not an application
• It is simply a web page that links to other pages and files
• It is stored inside of \\tc.gc.ca\tcdata\TCDATASTORE\Reference
• Users commonly access It through a shortcut that is stored in the MTCO Reference Center, but they do not have to go through the reference center to access it
• Because of this common practice, users commonly associate MIB with MTCO to the point of thinking that they are the same “application” even though MIB is not an application

What is Reference Center?

Reference Center is a file browser that allows users to access and bookmark files that are stored at \\tc.gc.ca\tcdata\TCDATASTORE\Reference\MyTCOversight

The goal of Reference Center is to put reference materials for TC employees in one place, and make it so that the files can be accessed without an internet connection. It’s important to understand though that MTCO itself does not make the offline file access possible. That is done by an AD security group, called TC NCR Users Reference (there are regional variations, all listed in the attached document). Once applied, the security group causes the user to have \\tc.gc.ca\tcdata\TCDATASTORE\Reference\MyTCOversight mapped to their M: drive and have the “always available offline” option checked off for the drive. This means that the offline file sync is handled by the “Offline Files” function that is built into Windows.

Common issues

• A user opens the reference center and can’t see any files at all.
  • Solution: make sure that the user is in the appropriate Users Reference AD group and that they have restarted their computer and connected to GCSRA since being added.
• A user gets an error while trying to open the MIB from within Reference Center
  • Solution: Users should not be accessing MIB through the reference center. There is added latency over GCSRA which can cause the file load to time out. They should visit the MIB link directly in a browser, which will be more tolerance to the load time.
  • English link: file://tc.gc.ca/tcdata/TCDATASTORE/Reference/Marine-Maritime/MIB-BIN/en/index.html
  • French link: file://tc.gc.ca/tcdata/TCDATASTORE/Reference/Marine-Maritime/MIB-BIN/fr/index.html
• The user still gets an error from visiting the direct link
  • They may not have permissions. Check whether they are in one of the MIB Users security groups. There are a few, such as “ATL MIB Users”
  • If permissions are needed, they can be granted by Manny Bou-Mitry
  • If the user still gets an error, they are probably suffering from a very slow connection to the file servers.
    • Solution 1: ask the user to leave their PC on and connected to GCSRA over night. This will give it a chance to download an offline cache of the M drive files.
      The next day, they can try accessing MIB while DISCONNECTED from the VPN. This will force the PC to use the offline cache instead of waiting for the network version of the files and timing out
    • Solution 2: ask the user to try visiting the MIB link over Citrix

MTCO users network security group

User are required to be a member of the MTCO users network security group. (ie. ALT MIB Users)

Use CMD prompt, run as administrator, c:\>net user <user id> /domain

Example:

Image Added

How-To and Fixes

Add new users

Contact to add client access to app: Henry, MikeMike Henry or Manny Bou-Mitry

Access to the MIB - Bug 26813

MIB Restricted file access

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