Booking Tools

Business Process

Bookings visualization

If you don’t see any appointments or some appointments are not showing in the calendar, verify your filter option.

Configuration time zone

Configuration for Terminals

Using Booking Tools (user-friendly)

For a terminal, we need to create a staff like Guest with an e-mail (this e-mail doesn’t need to be functional). The role Guest can be assigned to bookings, but they can’t open the booking mailbox (source: https://docs.microsoft.com/en-us/microsoft-365/bookings/add-staff?view=o365-worldwide).

The e-mail default will be: terminal + number + region + @tc.gc.ca

like: terminal1pnr@tc.gc.ca, terminal2pnr@tc.gc.ca

Go to Settings > Staff > Add new staff
Add a name > Select the option Use this name
Add the e-mail and save changes.

Using Microsoft Graph (technical side)

Open Microsoft Graph Explorer
Connect with your TC Account and select the “beta” option
For the Booking Tools API, here is the reference https://docs.microsoft.com/en-us/graph/api/resources/booking-api-overview?view=graph-rest-beta
Find your business id. Run the query below and in Microsoft graph response find your booking name
```
https://graph.microsoft.com/beta/bookingBusinesses
```

To select all members, you can use the query below and run it

https://graph.microsoft.com/beta/bookingBusinesses/PNRCivilAviationExamBooking@034gc.onmicrosoft.com/staffMembers

To create a new staff, you can take information from an existing one.

You need to remove id and add @odata.type, change the field “displayName” and “emailAddress”
Reference: https://docs.microsoft.com/en-us/graph/api/bookingbusiness-post-staffmembers?view=graph-rest-beta&tabs=http

{
            "@odata.type":"#microsoft.graph.bookingStaffMember",
            "displayName": "Terminal 2",
            "emailAddress": "terminal2pnr@tc.gc.ca",
            "availabilityIsAffectedByPersonalCalendar": false,
            "colorIndex": 8,
            "role": "externalGuest",
            "useBusinessHours": false,
            "workingHours": [
                {
                    "day": "monday",
                    "timeSlots": []
                },
                {
                    "day": "tuesday",
                    "timeSlots": [
                        {
                            "start": "08:15:00.0000000",
                            "end": "12:30:00.0000000"
                        }
                    ]
                },
                {
                    "day": "wednesday",
                    "timeSlots": [
                        {
                            "start": "08:15:00.0000000",
                            "end": "12:30:00.0000000"
                        }
                    ]
                },
                {
                    "day": "thursday",
                    "timeSlots": [
                        {
                            "start": "08:15:00.0000000",
                            "end": "12:30:00.0000000"
                        }
                    ]
                },
                {
                    "day": "friday",
                    "timeSlots": []
                },
                {
                    "day": "saturday",
                    "timeSlots": []
                },
                {
                    "day": "sunday",
                    "timeSlots": []
                }
            ]
        }

Change the action to POST and Run Query

Information

At the end of this configuration, maybe will receive a message like that:

This is not worrying as this staff will only be used for assigned automatically appointments

Configuration for services

Using Booking Tools (user-friendly)

Go to Settings > Services > Add new service
For a new service, you have some configuration to add, so it is important to take a time to fill in each available option.
Note: the option Maximum number of attendees, if you choose 1 attendee(s) and you have 2 staffs like Guess, please pay attention because in this service you can have 2 appointments at the same time, one for the first staff (like terminal 1) and another for the second staff (like terminal 2).
This setting was desired by the members of this booking.
After fill out all options desired, click on Save changes to create the service.

Using Microsoft Graph (technical side)

Power BI

The custom fields can’t be added by Microsoft Graph