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Why do a stakeholder audit?

A stakeholder audit is a thorough look at your existing service to identify issues your stakeholders have currently and how their experience will change with the move to digital service delivery. This stakeholder audit template will offer examples of how issues may be solved.

What are the steps of a stakeholder audit?

  1. For each external user type of the service, describe the steps they follow in

    1. service submission

    2. service followup

    3. service fulfillment

  2. For each internal user type describe the steps that they follow in

    1. service submission receipt

    2. service submission processing

    3. service fulfillment

Access the stakeholder audit workbook here

What types of issues might a stakeholder audit uncover?

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