System Profile
System Full Name | CAWIS Mail Distribution Module |
System Full Name (French) | SWIMN Module de distribution du courrier |
Business Administrator | Lauren McMahon |
Business Owner | Lauren McMahon |
Director | Philippe Ngassam |
Subject Matter Expert | Alexandre Bédard |
Division | National Aircraft Certification |
NTARS Code | CA60(?) |
Source Location | |
Source Code Location | |
Migration to DevOps | |
New Source Code Location (DevOps) | https://dev.azure.com/transport-canada/DSD-CIVAV Support/_git/CAWIS-MDM |
Technology Assessment
Platform Type | Console |
|---|---|
Database Platform and Version | Oracle 18c |
Development Language and Framework | VB.NET |
Operating System and Version | Windows Server 2016 |
Additional Dependencies | TC Mailer, RightFax, EPPlus (Nuget) |
Authentication | None |
Environment Access Information
ENV | UNC | WWWFILES | URL | DB |
|---|---|---|---|---|
DEV | CAWISD | |||
PREACC | PREACC_CA | |||
ACC | CAWISA | |||
PROD | CAWISP | |||
TRAINING |
System Overview
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Good To Know
CAWIS MDM is a mission critical application. It is used to send aviation safety information on a national and international basis.
How-To and Fixes
See also. for detailed MDM repair information and history: MDM OUTAGES - BSD - Civil Aviation - Confluence (atlassian.net)
General Troubleshooting
Check the log at \\ncrws548\scripts\CivAv\CAWIS-MDM\.
Note: The log files are automatically rotated when they hit a certain size. You may need to look in the “logs” folder if the problem happened a while ago.If there’s no logs being generated => the task isn’t running :
Contact the group responsible for the server for diagnostic or server restart.
If the process seems to be looping the same messages => One of the thread in stuck:
You can wait for the deadlock-prevention timer (2hr) to kick in.
OR contact the group responsible for the server to kill the task.
If there’s a message like “Application is disabled due to database configuration.“ => The application is disabled
In the TR47 table in the CAWIS database, set the configuration called “MDM - APPLICATION ENABLE” to “true”.
If there’s a message like “exchange server is unreachable.“ => The email account might be locked.
Open a command prompt and type “net user DNRENAC /domain“. In the response, you should get something like below:
If the line “Account active” says “Locked” or “No”, contact the Service Desk for them to reactivate the account.
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