TC Contacts and Links for Development, Troubleshooting and Escalating
- John Sewchand (Unlicensed)
- Paul Delannoy
- Samantha Tim
A convenient page listing contacts, URLs and UNCs frequently used by the MAACE team. Please feel free to add to the list!
Enterprise Groups
Contact | What they do | |
|---|---|---|
| 1 | Web Technical Support / Soutien Technique Web (TC) WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca (formerly the Web Monitoring Group, DL OTT Web Monitor Group) | Keepers of the formal environments, ACC and Prod. They do releases and configuration changes in ACC and Prod. We can't typically access those servers. In an emergency, the members of the web team can be contacted directly:
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| 2 | TC.F NCR AFCDC Client Support / Soutien des clients RCN F.TC <AFCDCClientSupport-Soutiendesclients@tc.gc.ca> | Change Management Support (SMGS). For example, if you want to change a release data for an SMGS change. |
| 3 | DL OTT DBA Group DLOTTDBAGroup@tc.gc.ca | These are the database administrators. Have any issues or questions re: databases? Reach out. |
| 4 | Data Management - AFCH DataManagement-AFCH@tc.gc.ca | These are the data modelers. If you're looking to change your database model, it must be approved by them. |
| 5 | DL OTT Information Management ACE DLOTTInformationManagementACE@tc.gc.ca | Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients. |
| 6 | TC Cloud / Infonuagique (TC) TC.Cloud-Infonuagique.TC@tc.gc.ca | This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD. |
| 7 | DL OTT Citrix Admins DLOTTCitrixAdminss@tc.gc.ca | We have several apps delivered Citrix, including: |
| 8 | ACCESS CNTL - AFCDA AccessControl@tc.gc.ca | For all things Active Directory, and maybe more. |
| 9 | PACE - Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca |
Dynamics
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| 10 | Service Desk NCR / Bureau de service RCN (TC) TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca |
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| 11 | Microsoft Premier Support for external MS Support | When you’re really stuck, contact:
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| 12 | TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms | TC’s keepers of DevOps. |
| 13 | Exchange 365 Servers - Shared Services |
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| 14 | TC - Shared Services Canada (SSC) Liaison Office |
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| 15 | Analytics Centre of Expertise / Centre d’expertise d’analyse (TC) TC.AnalyticsCentreExpertise-Centredexpertisedanalyse.TC@tc.gc.ca |
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| 16 | Microsoft Support for Power Platform Power Platform admin center |
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| 17 | Agile Centre of Excellence / Centre d’Excellence Agile AgileCoE-CdEAgile@tc.gc.ca |
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| 18 | Robotic Process Automation CoE / Automatisation des processus robotisés Cde RPACoE-CdeAPR@tc.gc.ca | |
| 19 | Pluralsight | For adding/removing |
| 20 | Enterprise Geospatial Information System / Système d’Informations Géographiques d’Entreprise (TC) EnterpriseGIS-SIGEntreprise@tc.gc.ca |
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MAACE Distribution Lists
E-mail Address | Description | Contact to Update DL | |
|---|---|---|---|
| 1 | TC.F NCR MAACE Management / Gestion CEMAA RCN F.TC NCRMAACEManagement-GestionCEMAARCN@tc.gc.ca | MAACE Management Team (Director and Managers) | Robert Robinson, Justin Green |
| 2 | TC.F NCR MAACE All Staff / Tout personnel CEMAA RCN F.TC NCRMAACEAllStaff-ToutPersonnelCEMAARCN@tc.gc.ca | All employees and consultants currently employed by MAACE. | Robert Robinson, Justin Green |
| 3 | TC.F NCR MAACE Marine Leads / Chefs maritime CEMAA RCN F.TC DLOTTAFCCBTeamLeads@tc.gc.ca | List of all team leaders and managers employed by MAACE-Marine. This distribution list controls editor access to the shared team calendar, as well as specific management-related material on the network drives. | Justin Green |
| 4 | TC.F NCR MAACE Marine Staff / Personnel maritime CEMAA RCN F.TC DLOTTAMSBCAllStaff@tc.gc.ca | List of all employees and consultants currently employed by MAACE-Marine. This distribution list controls access to the shared team calendar, used for leave requests, and shared network folders (development servers and shared group drive \\tc4s0b\groups\afccb). | Justin Green |
| 5 | TC.F NCR MAACE Marine Employees / Employés maritime CEMAA RCN F.TC DLOTTAMSBCStaff@tc.gc.ca | A list of all employees - indeterminate, term, casual, and student - currently employed by MAACE-Marine. | Justin Green |
| 6 | TC.F NCR MAACE Marine Consultants / Consultants maritime CEMAA RCN F.TC NCRMAACEMarConsult-ConsultMarCEMAARCN@tc.gc.ca | A list of all consultants currently employed by MAACE-Marine. | Justin Green |
| 7 | TC.F NCR MAACE Marine Scrum Masters / Scrum masters maritime CEMAA RCN <TBD> | A list of all MAACE-Marine scrum masters (TBD). | Justin Green |
| 8 | TC.F NCR MAACE Team TNT / Equipe TNT CEMAA RCN <F.TC MAACETNT-TNTCEMAA@tc.gc.ca> | Distribution list to email The Ninja Turtles. Accessible to non-TC senders. Active Directory group. | Justin Green |
| 9 | TC.F NCR MAACETeam Narwhals/ Equipe Narwhals CEMAA RCN F.TC <TBD> | Distribution list to email The Narwhals . | Roxanne Lafleur, Justin Green |
| 10 | TC.F NCR MAACE Team Nemo / Équipe Nemo CEMAA RCN <F.TC MAACENemo-NemoCEMAA@tc.gc.ca> | Distribution list to email Team Nemo | Justin Green |
| 11 | TC.F NCR MAACE Team Poseidon / Equipe Poseidon CEMAA RCN F.TC <TBD> | Distribution list to email Team Poseidon | Gabriel Lanthier, Justin Green |
| 12 | TC.F NCR MAACE Team Kraken / Equipe Kraken CEMAA RCN F.TC <TBD> | Distribution list to email Team Kraken. | Maggie Lee, Justin Green |
| 13 | TC.F NCR MAACE MSS Support / Soutien SSM CEMAA RCN F.TC <TBD> | Distribution list that MSS stakeholders and users contact for support requests related to the MSS legacy portfolio. Formerly known as DL OTT AFCCB MSS Support. | Chris Evans, Justin Green |
| 14 | TC.F NCR MAACE Team Triton / Équipe Triton CEMAA RCN F.TC | Distribution list to email Team Triton. Team Triton is the support team for all of the DSD-Marine applications. | Christopher Hunt, Justin Green |
| 15 | TC.F NCR AFCC Team Fusion / Équipe Fusion RCN F.TC TeamFusion-EquipeFusion2@tc.gc.ca | Distribution list for Team Fusion. Accessible to non-TC senders. | Samantha Tim |
| 16 | DL OTT AFCCB Agile - Team SAM DLOTTAFCCBAgileTeamSAM@tc.gc.ca | Distribution list to email The Scruminators. | Samantha Tim |
| 17 | TC.F NCR AFCC Staff / Personnel RCN F.TC AFCCStaff-PersonnelAFCC@tc.gc.ca | Distribution list to email Scruminators, Ninja Turtles and Fusion. | Samantha Tim |
OCIO contacts
Deputy Catherine Luelo is the GC CIO
Paul Wagner is the Deputy GC CIO and Senior ADM of Strategy & Transformation
Shirley Ivan is GC Chief Information Security & Technology Officer (Senior ADM)
Stephen Burt is GC Chief Data Officer (Senior ADM)
Katherine Benjamin is GC Chief Digital Officer (ADM Level)
Ross Ermel, ADM Digital Talent & Leadership
Kelly Acton, ADM Policy & Performance
Anatole Papadopoulos, Acting Chief Executive Officer, Canadian Digital Service (ADM Level)
Quickly if you are looking to discuss digital credentials and artificial intelligence, I would suggest the following individuals
In the Chief Digital Officers sector - Executive Director Pirth Singh for Digital Credentials (note Pirth reports to Katherine Benjamin)
In the Chief Data Officer Sector - Executive Director Robert Trottier for AI (note Robert reports to Stephen Burt)
In the Strategy & Transformation Sector - Executive Director Jody Lobb who I believe is the Portfolio Lead responsible for TC (note Jody Reports to Paul Wagner)