Fix Broken Images In Questions Which Prevent Printing Exams

  • Work Process - Purpose
    • WHEN PUBLISHING THE PDF APPLICATION TO ACC OR DEV, BE SURE TO HAVE THE PERMISSIONS ON THE "QUESTION_IMAGES" FOLDER SET TO "UPDATE/MODIFY" FOR THE APPLICATION POOL USER IN IIS.  WITHOUT THIS, TC USERS CANNOT ADD OR UPDATE QUESTIONS AND/OR THEIR IMAGES. FOR IMPLEMENTATION IN ACCEPTANCE, PLEASE COMMUNICATE WITH THE WEB MONITOR GROUP.

      Fixing questions which are broken from missing or corrupt images, preventing PDF Tests download.

  • Work Process - Summary
    • Ensuring the missing or broken image is restored and referred to correctly by questions and answers.
  • Contribution Of The Client Group To The Work Process
    • The Client Group will be the ones reporting broken images and sending screenshots of error messages enabling us to reproduce the error.
  • Steps Of The Work Process
    • en trying to generate a PDF Test, the Client Group will obtain an error message indicating a broken image as follows:


      The simplest way to fix this is to ensure the image exists in the location indicated by the path in the error message.  If it does not exist, you may create a new image there using the name in the error message, ensuring with the Client Group's help that the image is the correct one for the question if refers to.  This can be verified by finding the question in the PDF Application. Once the question is found, if the image is the wrong one, you may then update the image through the PDF Application.