BMC Ticket Handling Notes *NEW*

General Notes on handling new tickets:

• If the contents don't include the user reporting it in the body of the description, please be sure to add the person who reported it with email.

Claiming/Assigning a new BMC Ticket:

Closing a BMC Ticket:

BMC Usability Issues:

1. Un-assigning a BMC ticket that was assigned to our group by mistake

You need to put a note advising why your group is not able to action it, and then click the pencil beside support group and reassign it to Service Desk.

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