How-To and Fixes
Problem: Missing references and NuGet issues when setting up dev environment.
Description:
Missing references and errors when running NuGet Update.
Solution: See DOS 4456
Problem: Second exam token showing as already used
Description:
Client failed the test, but was unable to re-take the PCOC test after waiting mandatory 24hr period with the Token provided.
The PCOC Database Support team will investigate and issue a new token ASAP.
Solution: See DOS 765
Problem: System shows Unknown Result when client tried to get the result.
Description: The client taken three PCOC tests, he got the result first time but for the other two attempts the system is showing Unknown Result.
Solution: The user will get Unknown Result when the exam token is deleted. Exam tokens are deleted if the candidate fails an exam and a new token is re-issued. Exam tokens are also deleted in case a brand new token is issued to the candidate. Refer to DOS 716 for the detail fix.
Problem: Client needs a list of all PCOC Test Online Questions, Answers, Answer Key, and Test Images.
Description: The Program requires a copy/download of ALL ACTIVE Test questions/Answers. The Program does not have the ability to do this.
Solution: Refer to DOS 481 to see the SQL used to create the report, along with any other relevant details.
Problem: Course Provider can't access PCOC web service after attempting to change or reset password.
Description:
A Course Provider is unable to connect with the PCOC web service due to a password reset on the course provider's web service account. If the password change is initiated via the PCOC Admin Site, the new password will not work and intervention by DSD-Marine will be needed.
Solution:
Although not a permanent fix, a temporary fix is described in TFS 14219.
Problem: Server error when student attempts exam
Description:
When attempting to take the exam an error page is shown on the transport Canada site.
When visiting: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/4/pcocds-sbdccep/to/p1000.aspx?lang=0&token=79efa39d-585a-4d12-bf95-c1c3773475a0
The following error is returned in the browser:
Server Error in '/Saf-Sec-Sur/4/pcocds-sbdccep/to' Application.
There is no row at position 0. (IndexOutOfRangeException)
Solution:
Although a more permanent fix to this solution is described in TFS 12606 (not yet released to prod), the quick fix is to create a new token for the candidates and send the test online URL back to the Course Provider so that they may pass this along to their candidate. Further details can be found in TFS 14125.
Problem: Student requested to change the test language for final PCOC test
Description:
The PCOC final test token issued to the student was for French. The student requires an English Test. Course provider requested to change the token for the student to take the English test.
Solution:
Search the token in the database and change language to English. The detail fix is described in DOS 364