Synopsis
This document will spell out official guidelines for creating generic email notification templates in your applications as described by the Treasury Board Secretariat’s (TBS) Standard on Email Management.
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This guideline has been abbreviated for the specific purpose noted above. For the full TBS guidelines, refer to the Standard on Email Management. |
Naming Conventions for Generic Email Accounts
The email address prefix and suffix must respect official languages requirements, and a hyphen is to be used to separate the two languages. For example: donotreply-nepasrepondre@tc.gc.ca.
Email Signature Blocks for Generic Email Accounts
The signature block must contain the elements described below:
Line one: The program or service name, in the first official language, for an email from a generic email account.
Line two: The department's applied title as prescribed in the Registry of Applied Titles (Appendix C of the Federal Identity Program Policy), in the first official language required, and the words "Government of Canada" for the English-first stacked signature block or "Gouvernement du Canada" for the French-first signature block.
Line three: Email address, telephone and teletypewriter, in the first official language required, each separated by a forward slash (i.e., the / symbol).
The telephone number must appear with the area code in the following format:
613-999-1234, including an extension number where applicable.
Preceded by "Tel:" in English or "Tél. :" in French.
The teletypewriter number with the area code is to appear in the format 819-999-1234 preceded by the abbreviation "TTY" in English or "ATS :" in French.Line four: No content (empty line).
Line five: The program or service name, in the second official language, for an email from a generic email account.
Line six: The department's applied title as prescribed in the Registry of Applied Titles (Appendix C of the Federal Identity Program Policy), in the second official language required, and the words "Gouvernement du Canada" for the English-first stacked signature block or "Government of Canada" for the French-first signature block.
Line seven: Email address, telephone and teletypewriter, in the second official language required, each separated by a forward slash.
Line eight: No content (empty line).
Lines nine and ten: The Government of Canada signature and the Canada Wordmark or the departmental identifier, technology permitting.
Line eleven: No content (empty line).
Line twelve: Approved disclaimer text, if applicable.
Presentation of the Stacked Signature Block
The following requirements apply to the presentation:
Sans-serif font style, such as Verdana, Calibri or Arial.
Font size is 10 points.
Black (#000) font color.
White (#FFF) background color.
Example
Marine Safety & Security
Transport Canada, Government of Canada
MarineSafetyAndSecurity-SureteEtSecuriteMaritime@tc.gc.ca / 1-855-859-3123 / TTY 819-999-1234
Sûreté et sécurité maritime
Transports Canada, Gouvernment du Canada
MarineSafetyAndSecurity-SureteEtSecuriteMaritime@tc.gc.ca / 1-855-859-3123 / TTY 819-999-1234
Disclaimer: If you have received this email by mistake…
Averstissement: Si vous avez reçu ce message par erreur…