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Admin user has update user account permission | Admin user does not have update user account permission |
 
|   Note: Permissions are greyed out |
Active
Active button allow the administrator to activate the user in a service. Activation takes place instantly.
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Inactive1
Inactive button allow the administrator to deactivate a user from a service. However, the administrator has two options while deactivating a user. He can deactivate the user immediately or in the future as shown in the image below.
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Immediate deactivation
By clicking on “Immediately” button, the user will be deactivated instantly and he will no longer have access to that service.
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Future deactivation
By clicking on “In the future” button, the administrator will select a date where the user will be deactivated. The default date is the next date as from the current date. The user will still have access to the service until the selected date. From the selected date, the user will no longer have access to the service.
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Save Changes
If the admin user has update user account permissions a Save Changes button is displayed. Once the changes are saved, the admin user is redirected back to the user list page.
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Note: accents must be specified while searching internal users
Activate / Deactivate1
Activate or Deactivate allows administrators to change the user’s status to active or inactive. This action requires the update user account permission.
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1Note on the use of “Deactivate” and “Inactive”
The following will be the impact on user enrollment:
The user enrollment is flag as inactive. The service will have to look up this flag in its application
The permission for this user will be render inactive
The user is still registered to the service
No service requests by this user have been removed or deleted