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Good To Know

How-To and Fixes

Most asked questions: how

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titleHow/what should I do when
user requested Galro online access
a user requests access to GALRO online?

New users, can request an “activation-key” directly from the Web by providing name and address information. The request is sent to CCARCS-E as a BF entry (client server system) where an Administrator reviews it. If there is a client match (existing client with same name and address) the client’s activation key is mailed to the client’s address. If there is no client match, a new client is created, and a new “activation-key” is assigned. The “activation-key” is then sent to the client’s address. 

  • The request is stored in the CCARCS-E database as a BF entry.  The entry is assigned to the appropriate region based on province.

  • The administrator reviews the request

  • The administrator searches the CCARCS-E database to see if a client with the same name/address already exists in the database

  • If a client already exists, a client letter is generated and mailed to the client

  • If there is not existing client found the Administrator:

    • Creates a new client in CCARCS-E database and an activation key is generated

    • The administrator generates the letter and mails it to the client

  • The administrator closes the BF entry

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titleNo account exists in CCARCE. We an not issue an activation key in GALRO for a user because there is no such record in CCARCE. For example, when searching the individual details for that user, we do not find any record in CCARCE
Image Modified

Please send the email to Service Team Support to close all “pending registration action” and has that user re-apply as New Request-License.

References

Document

RDIMS #

GALRO_PHASE_I_CONSOLIDATED_ANALYSIS

4672886

GALRO_PHASE_II_III_CONSOLIDATED_ANALYSIS

4693669

GALRO_PHASE_II_III_SS2_SECURITY_DETAIL_DESIGN

4719638

GALRO_ENVIRONMENT_SUMMARY

Some of information in this document is out of date

16772158

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