Client>This scenario identifies when a client has user management task that cannot be completed via self-service. Currently user management activities that require a request include:
External user enrollment keys
External user account resets
Scenario
<Client>
Client accesses the MyTC webportal [does not exist] and locates the “Submit Request” link. Client clicks the link. MS Form is launched that prompts the client with a number of questions regarding their request. The client indicates the request is for user management to occur for a a particular service. [User management includes invitations for new accounts, and account resets] [generates a request].
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