This page will record any incidents and/or fixes required when the MDM subsystem fails.
...
when testing the Acceptance region, the MDM will be unavailable in Production and vice/versa
the MDM does not work well with multiple users doing simultaneous distributions
the MDM mailbox password is set to “never expire”
“Auto Discovery” and/or “SSL Certificate failure”
related PBI’s
137134 fixed by SMGS Ticket #IM360871 (October 2021)
...
The MDM will not send out emails and the generic AAIR inbox begins receiving error emails (shown below)
This is a known recurrent error. In short, the IT group needs to make an update the exchange server. Log a high-priority Orion ticket stating that the CAWIS-MDM is a “mission critical” application, when this happens.
This incident also occurred in Dec 2021, but somehow self corrected without notifying SSC or Service Desk
...
2. PASSWORD or Authentication errors
Review the checklist at :
https://tcmarin.atlassian.net/wiki/spaces/CA/pages/1879802073
3. Hidden ASCII characters in an Airworthiness Directive (AD) subject
Very often the CAW Inspectors will simply copy and paste the subject from the AD document into the data entry page when processing a new AD.
...
However, if it should reoccur for any reason, simply copy the English and French AD subjects into notepad, remove any strange looking characters, then paste those subject lines back into the page and resave .
34. MDM Email box disabled - or - password expired
Again this can only be fixed via an Orion ticket. The MDM password is in the the General properties table under the CAWIS code maintenance menu , if required.
...
(National Aircraft Certification – Distribution TC.CAWIS-SWIMN-DISTRIB-PROD.TC@TC.GC.CA)
45. CAWIS MDM OFFLINE/LOCKED
Distribution fails to Launch.
...