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  • Divide participants into groups of 4-6.

  • Assign each team a user type.

  • Ask each group to fill out a user persona for each user type (see Appendix). Begin with Name and Title/Background sections (this can be updated at end of exercise). It is suggested participants give users a unique name (e.g. Danny Developer) so it is catchy, memorable and makes it easy for all participants to identify user types.

  • Each template has four sections, as listed in the examaple example below. Remind participants to answer questions from the users perspective, and not their own.

  • Can include a single-sentence quote to summarize the user persona.

  • It is important to note demographic data is not considered to add value to personas during this workshop and may lead the team in the wrong direction if included.

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