User Research Methods

Owned by Magdalene Schifferer (Unlicensed), created
Last updated: Apr 05, 2023
1 min read

User research methods are investigative techniques that can be used to inform the design process from an end-user perspective.

Summary of Methods

  1. User Journey Mapping Workshop

Participants break down user experience with a product into steps and themes.

  1. User Persona Workshop

Participants create fictitious characters representing key characteristics of user group.

Discovery and development phase methods

  1. Diary Studies

Participants keep a log of thoughts and experiences while interacting with product.

  1. Empathy Mapping Workshop

Participants create simplified persona templates as a group.

  1. Field Studies

Researchers observe users in their “natural” environment.

  1. Focus Groups

Gathering of users to discuss a specific topic or focus.

  1. Internal Stakeholder Interviews

Stakeholders share current product knowledge, reveal information gaps, and define success.

  1. User Interviews

Researchers conduct one-to-one interviews with individual users.

List of Methods

Discovery and development phase methods are listed below. Certain methods can be used in either phase, depending on your team’s needs and goals.