Page Comparison

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•  3-digit service ID (from SIAPI - Service Inventory API - contains service cost, service standard, and activity IDs associated with that service for time tracking purposes)
•  Requestor information:
•  First and last name
•  Address
•  Phone
•  Email
•  Receipt, order, and transaction reference number from COPS (for prepay services)
•  Payer information (if different than Requestor):
•  First and last name
•  Address
•  Phone
•  Email
•  Service request ID# from MTOA - the first step of WLM-CRSM integration is having an MTOA ID# generated for each service request in WLM.

The MTOA SR ID# is the core component of WLM-CRSM integration because all the CRSM APIs use this number as a unique identifier for each service request. For more info, view the Technical onboarding page.

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• After 20 minutes of inactivity, a ‘Session expired’ popup is displayed asking the user if they are still working on the work item

  • If they respond ‘yes’ the timer continues

  • If they click ‘No’ or there is no response, the previous 20 minutes of time is removed from the time entry so that inactive time isn’t counted

When the work item status is changed to Complete, a dialogue box appears asking the user to verify their time. The time entries can also be accessed from a Time Entries page within the WLM app, where they can be submitted to a manager for approval.

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