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Assumption: user has added the shared mailbox to their outlook profile and can see the emails.
Without access to encryption, for example, via the My Key, the following error is seen on attempting to open emails that are already there:

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Recommendation from IT:

• if you have access to multiple My Keys (security stores), log into the My Key for your TC account before connecting to the VPN;

• then connect to the VPN and group My Key(s)/security store(s).

• Connecting to the group My Key

  • If you have not done so yet, map a shared drive pointing to \\ncrws548\scripts\CivAv
    How to Map a Drive

  • navigate to the location where the mailbox encryption file is stored. For example:
    \\ncrws548\scripts\CivAv\FOAEA\mailbox_encryption

  • double click the file: AVROARROWS.epf

  • login with the credentials for the group My Key for the shared email box:
    Access to Database Passwords

  • you will only be able to open emails that are received after you connected to the group My Key.

This is the end of the steps that should be done by all team members.

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--refer to the following sections for obtaining and setting up a shared My Key for a shared mailbox that does not already have it setup:

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