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Payment event and expected values from LOB:
When you update or save payment details from your application before or after a service request is completed to generate remissions or invoicing on the CRSM side, WLM expects the following values to be provided to update the payment table in WLM. Once we receive the payment details, then the WLM forward the same to the CRSM side via service bus to generate invoicing.
The details are: Work Item ID, Payment Receipt Number, and Payment Amount
If you are using WLM v2 endpoints, you might need to pass additional information like invoice number and transaction ID
How to add or edit new statuses:
How to evaluate service performance:
How to evaluate remissions:
How to evaluate invoicing:
Introduction of MTOAStatus mapping:
Implementation of using generic system id:
How to reach MTAPI platform in case of any issues/failures:
Need to update LOV values in ListOfValueService.