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Never double-click on a document in RDIMS. The default behaviour of a double-click is to check-out and lock the file, download a copy, and open it for viewing. While this seems like a perfectly reasonable thing, any connection issues may prevent you or anyone else at TC from making updates to the document. To resolve Resolving a “locked file issue” involves a call/email to Service Desk and a 24-48 hour turnaround time.
Note: in documenting these steps, I found that taking a screenshot using SnagIt was interpreted as a double-click on the Vessel Registry project dashboard. The file is now was locked even though I don’t have it open and I’ll now have and I had to contact Service Desk to get it unlocked by the end of the week.
If you would like to view a document, I recommend either right-clicking on the document and selecting “View”:
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