Functional User

Profiles

Internal

Vessel Registry Staff

Registrar

Admin

Management

Other Internal

Internal Data Users (Policy, Inspectors, Enforcement, Cost Recovery)

DSD-Marine

Client Support (Service Canada)

External

Vessel Registry Clients

Small Commercial/Pleasure Craft

Large Corporations

Government Owners

Brokers

Other Government Departments

Enforcement (DFO, CBSA, RCMP)

Other Marine services (DFO)

Pain points

Internal

Vessel Registry Staff

Registrar

• Paper-based process

• Slow/unreliable registry application - prone to crashes, inefficient workflow;

• Difficulty tracking down applications;

• Stress trying to keep up with service standards in busy season;

• Scanning completed applications into RDIMS (LVR);

• No way/resources to reach out to/verify owners of suspended vessels

Admin

• Multiple places to record/keep track of incoming applications;

• Juggling email management - folders are constantly full;

• Scanning completed applications into RDIMS (SVR)

Management

• No built-in support for Ad-hoc reports or analytics (for example, transaction numbers, performance stats, revenue stats)

Other Internal

Internal Data Users (Policy, Inspectors, Enforcement, Cost Recovery)

• Current system does not report on service standards and cannot accommodate Cost Recovery;

• Poor reliability/quality of data - out of date, potentially incorrect data. No way to flag/recognize questionable information provided by clients.;

• Automatic issuing of renewal certificates (LVR) increases the likelihood of outdated owner information

• No method to "Flag" vessels or owners of concern (For WAHVA-related action, inspection, pollution concerns, enforcement, etc.);

• No communication between related databases/computer systems (SIRS, PCL, CPSCS, MIU, etc.) and their respective groups, particularly related to owner identification;

IT Support (DSD-Marine)

• Current systems are outdated and difficult to update/maintain;

• No interoperability between the various systems within MSS or without;

• Data is independently duplicated across multiple systems (e.g. vessel data entered into SRCS, then entered again separately into SIRS when an inspection occurs);

• Architecture is duplicated and in silos.;

• Systems are not designed to meet Digital Transformation goals

Client Support (Service Canada)

• Access to data re: applications received, status, etc.

• Limitations on data availability (mortgages?)

External

Vessel Registry Clients

General

• Expectations/requirements of owner (e.g. reporting changes, sale of vessel, etc.) may not be sufficiently clear.

• Processing times during busy season are too long.

Small Commercial/Pleasure Craft

• Difficulty understanding the forms and process

• Difficulty navigating the websites for information (new website in development**)

• No visibility of application status

Corporations

• No way to bulk manage vessels;

Government owners

Brokers

Other Government Departments

Enforcement (DFO, CBSA, RCMP)

• Can't access data 24/7

• Data not reliable (concern re: accuracy/how up to date information is)

Other Marine Services (DFO)

Sources of information:

• User interview notes

• Table of enhancements (created by Ryan Hampel of Environmental Policy)

• E-Registry Gate 1 Deck (RDIMS # --- )