Overview
The Accounts card and Account Settings Accounts menu bar let admin users administrators manage existing users and create new users for a given service. Accounts These pages can only be only accessed if the user administrator has any of the proper following permissions on at least one of the services defined in Admin Console supported services. “Read User”, “Create User” and “Update User” permission or “Create MTOA supported service:
Create User
Read User
Update User
Create and invite users in any
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service
The table below describes what an admin user administrator can do with a given permission.
Admin Console Task | “Read user account” Permission | “Create Read User | Create and Inviteuser” Permissionuser | “Update Update UserAccounts” PermissionAccounts | “Create Create and inviteusers”users 1 |
Access user list | X |
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Invite user to service |
| X |
| X | |
Activate/Deactivate user | X |
| X |
| |
Edit user | X |
| X |
|
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“Create and invite users in any service” (sometimes referred to as the “Master permission”) is a special permission in the “myTC Account Administration” service. Users with the “Create and invite users in any service” permission can invite any user (the current version only supports internal users) to in any of the services defined in the Admin Console supported services. However, the “Create and invite users in any service” is not a master permission, to view and edit users (and in some cases delete), the admin user administrator still requires the “read/add/update/delete” permissions. This is a deliberate by design, allowing service admins administrators to manage their own users while when needed, users with this special permission can assume the service admin administrator role by enrolling his/her their own account to any of the services defined in Admin Console supported services which they want to manage. While enrolling his/her their own account to assume the service admin administrator role, the user administrator still needs the “Read user account”, “Create Read User, Create and Invite user” User and “Update Update User Accounts” Account permissions. Without these permissions, even after enrolling themselves in a service, the admin user administrator cannot read or manager manage users. Moreover, if such a user If such an administrator also wanted to manage other resources, for example “Email Templates” Notifications” or “Outage Notices” “Notices” or “Settings” “Service Settings” then those permissions would need to be assigned well.
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The Manage Users card or Account settings menu bar display the list of internal users. User information consists of user name, services, permissions and status. Note that only Only services where the admin user administrator has read permission are displayed. If the admin user administrator does not have update user account permission Update User permissions for a service, the Activate / Deactivate button will not be displayed. In the screenshot below, the admin user administrator cannot activate or deactivate a user in the RTMR service. Furthermore, the “Invite New Member” button is displayed if the admin user has Create user permission.
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Create/Invite New User
The Invite New Member button on the user list page and the Add New User button (Accounts card in home page) links link to the invite page and allows the admin user administrator to invite a userusers. This function aims at enrolling a new user is used for enrolling new users to services in MTOA, as well as granting permissions for a given service. To invite a user, you should first search for that userservices.
Related Permissions/Services
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In myTC Account Administration service, “Create and invite users in any service” permission in “myTC Account Administration” service allows a user to change their own permissions.
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Step 2: If the user is found, their his account details are displayed and two an optional fields for phone number and PKI are is shown.
Step 3: Select a service.
Note: 1- if a PFTR or MD service is selected a required field for Pilot License number is displayed.
However, if there already a license number, it will be displayed and cannot be updated
2- if an iZEV service is selected, a required field for PKI is displayed
Step 4: Click Continue to display permissions for the selected service.
Step 5: Click Invite to invite the user.
Note: If Before the form is submitted, required fields (PKI and Pilot License number), if needed and the telephone number has been entered or modified with an invalid format, the form will not be submitted and an error message will be displayedformat are validated. An error message is displayed accordingly if there is an error.
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Member Email Address or TC\Username
Enter a Windows user name or email address. You can include “TC\” at the beginning of user name to perform the search. If TC\ is not included, then it gets prepended to the Windows user name.
For example if you search for “myusername”, a search will be performed on “TC\MYUSERNAME”. This field is required and is case insensitive. The search is first performed in the MTOA database; if unsuccessful, it will search the TC Directory. If the user is not found, an appropriate message is displayed. If found, account details will be displayed on the page.
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The user is found.
Service not selected |
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Non PFTR, MD or iZEV Service selected | |
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iZEV Service selected |
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PFTR or MD Service selected |
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Note: Telephone number must match Canadian format: 6139999999 / 613 999 9999 / (613) 999 999 / 613-999-9999 / (613) 999-9999.
Pilot License Number is not editable.
Service
Services displayed in the dropdown list are those to in which the user is not yet enrolled and the admin user administrator has update permission. Once a service is selected, the Continue button will be enabled. Click on Continue to display permissions according to the selected service.
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Note: With create and update user permissionpermissions, the admin user administrator can manage all permissions in given a service.
Invite
This button adds a user to a service in MTOA if they are found in the TC Directory and they are not yet in the MTOA database. If the user is already in MTOA, they will be updated with the new service and permissions.
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Clicking on the Edit button takes you to edit user page. On the edit page, admin users administrators can manage service specific permissions, the user status, Pki, Pilot license number and telephone number. The Admin user administrator must have update user permission Update User permissions to perform these actions. Without the permission, the status will be read-only. The user status can be either active or inactive.
Related Permissions/Services
Either “Update user account” in “Admin Console Supported Services”
Pki field is displayed if it is iZEV service and pilot license number is displayed if it is PFTR or MD service. Pilot license can be updated on Edit page.
Admin user has update user account permission | Admin user does not have update user account permission |
  
|   Note: Permissions are greyed out |
PFTR or MD Service | iZEV service |
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Click on edit button to edit the license number. Information warns the user of the impact of editing the license.
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Active
Active button allow the administrator to activate the user in a service. Activation takes place instantly.
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Inactive1
Inactive button allow the administrator to deactivate a user from a service. However, the administrator has two options while deactivating a user. He can deactivate the user immediately or in the future as shown in the image below.
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Immediate deactivation
By clicking on “Immediately” button, the user will be deactivated instantly and he will no longer have access to that service.
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Future deactivation
By clicking on “In the future” button, the administrator will select a date where the user will be deactivated. The default date is the next date as from the current date. The user will still have access to the service until the selected date. From the selected date, the user will no longer have access to the service.
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Save Changes
If the admin user has update user account permissions a Save Changes button is displayed. Once the changes are saved, the admin user is redirected back to the user list page.
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Internal user search is supported in Admin Console v1.2 or higher.
Related Permissions/Services
In order to search internal users, the Admin Console user must have a read user permission in at least one supported service.
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The current search behavior is as follows:
The Admin Console lists users from only those services where an Admin Console user has read users Read Users permission
Leading and trailing spaces will be removed before searching
To limit search results, the search term needs to be a minimum of two characters (the "TC\" domain prefix will be ignored)
The search result will include internal users matching "first name"/"last name"/email/"windows user name" starting with entered search term
The matching result will ignore case
Note: accents must be specified while searching internal users
Activate / Deactivate1
Activate or Deactivate allows administrators to change the user’s status to active or inactive. This action requires the update user account permission.
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1Note on the use of “Deactivate” and “Inactive”
The following will be the impact on user enrollment:
The user enrollment is flag as inactive. The service will have to look up this flag in its application
The permission for this user will be render inactive
The user is still registered to the service
No service requests by this user have been removed or deleted